Implementation Support Advisor

Job Summary

A company is looking for an Implementation Support Advisor to manage customer onboarding and support for their software.

Key Responsibilities:

• Coordinate new customer implementation projects
• Train users on the different aspects of the software service
• Resolve functional/technical support and customer care inquiries from existing customers

Required Qualifications:

• Proven experience managing implementation, support, and customer success teams for SMB software solutions
• Strong knowledge of SaaS operations and metrics, including customer onboarding and retention
• Ability to provide direction and teach job functions based on team members' individual needs
• Experience collaborating with project managers and support staff to assist customers
• Ability to maintain focus and positivity in a high-energy environment