Colorado Licensed Customer Service Rep

Job Summary

A company is looking for a Customer Service Representative to support the State of Colorado's Medicaid billing and provider services remotely.

Key Responsibilities:

• Answer inbound calls from medical providers regarding claims, prior authorizations, eligibility, and benefits
• Resolve issues on the first call whenever possible, maintaining a positive and professional tone
• Document all interactions in the system for tracking and reporting purposes

Required Qualifications:

• High school diploma/GED
• 1+ year customer service experience
• 1+ year call center experience
• Proficiency with Microsoft Word, Excel, and Outlook
• Ability to work full-time, Monday-Friday, 8 AM-5 PM MST