Customer Success Manager

Join Huzzle’s Talent Pool as a Customer Success Manager (CSM)! 💚

At Huzzle, we connect Customer Success Managers (CSMs) from Associate to Senior levels with leading companies across the UK, US, Europe, and Australia. Whether it’s a startup, scale-up, agency, or enterprise, our clients trust us to find the best talent. We only admit the top candidates into our talent pool, ensuring they are matched with exclusive, long-term opportunities. Unlike an outsourcing agency, we place you directly with a client where you’re hired in-house to work full-time as a valued member of their team.

Who This Is For:

You're looking to:

• Work with top-tier clients and secure long-term, stable opportunities.
• Advance your career with exclusive roles and ongoing professional development and support.
• Be valued and respected for your skills and contributions in a supportive work environment.
• Earn a competitive salary with performance-based bonuses or commissions.
• Stop fighting for opportunities across different platforms, and let us match you with roles where we believe you'll excel.

And if you're:

• Tired of job-hopping and want a stable, long-term position.
• Frustrated by a lack of support or training.
• Looking for meaningful work where contributions are recognised.
• Eager to work full-time for a reputable company that values your expertise.

Your Role as a Customer Success Manager:

• Customer Relationship Management: Build strong, lasting relationships with clients, ensuring they achieve their goals and maximise the value of products/services.
• Onboarding & Training: Guide customers through onboarding, ensuring a seamless experience and driving adoption of the product.
• Retention & Upselling: Identify opportunities to upsell/cross-sell solutions while reducing churn through strategic engagement.
• Proactive Support: Act as the go-to point of contact, addressing concerns, troubleshooting issues, and ensuring client satisfaction.
• Data-Driven Insights: Analyse usage metrics and feedback to optimise customer engagement strategies and increase success rates.
• Collaborate Across Teams: Work closely with Sales, Product, and Marketing teams to improve the customer experience and deliver meaningful insights.
• Customer Advocacy: Represent customer needs internally and champion solutions that drive long-term satisfaction.

Our Hiring Process:

1. Submit Your Application
2. Screening Video Interview (15 min max)
3. Final Face-to-Face Interview
4. Successful candidates are admitted to our talent pool, gaining access to exclusive opportunities.
5. We match you with a client for a final interview

⚠️ Disclaimer: Please note that by applying & completing our interview process, you will be added to our talent pool. This means you’ll be considered for this and all future global opportunities that match your skills - no need to apply multiple times!

• Experience: 1+ years in Customer Success, Account Management, or Client Support roles.
• Industry Experience: SaaS, Tech, E-commerce, Marketing, Cybersecurity, FinTech, or other B2B-focused industries.
• Tech-Savvy: Comfortable using CRMs (e.g., HubSpot, Salesforce), customer engagement tools, and ticketing systems.
• Fluent in English: Strong verbal and written communication skills.
• Remote-Ready: A reliable laptop and stable internet connection are required.

💰 Competitive Salary: Salary is variable depending on experience and qualifications with performance-based bonuses or commissions.

🌎 Work from Anywhere: Enjoy the flexibility of remote work.

🚀 Exclusive Access: Connect with top-tier employers globally.

🤝 Network & Learn: Be part of a community of sales proffessionals, sharing insights and opportunities.