Sales Account Manager

Sales Account Managers at HitPay in Manila are responsible for managing the entire sales cycle, from reaching out to potential clients to closing deals with high-growth SMEs. They work to build strong relationships, ensure customer satisfaction, and continuously improve the sales process while providing feedback to our Product and Engineering teams based on insights from client interactions.

To be successful in the Sales Account Manager position at HitPay, candidates should have at least 2-3 years of experience in sales or account management, preferably within the FinTech industry. Excellent interpersonal communication and analytical skills are essential, alongside a strong interest in technology and analytics to help shape product strategies.

The Sales Account Manager at HitPay plays a critical role in driving growth by identifying and acquiring new clients while managing existing accounts. By providing exceptional customer service and insightful feedback, they help to refine our product offerings and sales strategy, ensuring that HitPay continues to meet the evolving needs of small and medium enterprises.

The working environment at HitPay for a Sales Account Manager is dynamic and collaborative. HitPay promotes a hybrid working setup that allows team members to work both remotely and in-office, ensuring flexibility while maintaining a strong team culture. This setup is designed to encourage creativity, teamwork, and personal accountability.

Career progression for a Sales Account Manager at HitPay is robust, with clear roles defined and opportunities for advancement. As the company grows, there are numerous paths for developing your career, whether that's moving into more senior sales roles, expanding into product strategy, or transitioning into leadership positions.

Sales Account Managers at HitPay enjoy a competitive suite of benefits, including stock options, a flexible work schedule, local GP medical reimbursement, 21 days of annual leave, and unlimited medical leave. We value our team members and strive to support both their professional and personal well-being.

HitPay is committed to fostering a culture of learning and growth. Sales Account Managers are encouraged to pursue professional development through various learning opportunities provided by the company, enabling them to enhance their skills and stay updated with industry trends, particularly in the rapidly evolving FinTech landscape.

When building relationships with clients, I focus on understanding their unique challenges and objectives. I believe in active listening and providing tailored solutions that not only meet their immediate needs but also foster long-term partnerships. Building trust is essential, as it leads to better communication and collaboration.

In a previous role, I implemented a consultative selling strategy where I first assessed the client's needs before presenting our solutions. By conducting thorough research and engaging in meaningful conversations, I was able to align our product features with their requirements, resulting in increased sales and customer satisfaction.

I utilize a combination of market research, networking, and social media to identify potential clients. I also attend industry events to connect with SMEs directly. Keeping abreast of market trends and changes helps me spot opportunities and tailor my outreach accordingly.

Handling objections is a crucial part of the sales process. I address concerns by empathetically listening to the client's points and validating their feelings. I then provide clear, factual responses that highlight the benefits of our solutions, using data and success stories to reinforce my points.

Feedback is invaluable in my role. I actively seek input from clients post-sale to understand their experience better and identify areas for improvement. This feedback not only helps enhance our product offerings but also strengthens relationships and demonstrates that we value their input.

Balancing sales targets and customer satisfaction is achieved by focusing on the quality of customer interactions. I prioritize building strong relationships that lead to repeat business. When clients are satisfied, they become advocates for our brand, which naturally leads to meeting or exceeding sales targets.

I focus on several key metrics, including the number of new clients acquired, customer retention rates, overall sales revenue, and client satisfaction scores. Analyzing these metrics helps me assess my performance, refine strategies, and set realistic goals for continuous improvement.

I keep myself updated through various channels, such as industry reports, webinars, and networking with peers in the FinTech space. I also participate in professional development courses and engage with industry thought leaders on platforms like LinkedIn to stay ahead of the curve.

In my previous role, I encountered a client hesitant about our pricing. By taking the time to understand their budget constraints and demonstrating the long-term value of our solution, I was able to offer a customized plan that addressed their concerns. This approach not only closed the deal but also established a strong relationship.

Effective time management involves prioritizing tasks based on urgency and impact. I use tools like CRM systems to keep track of client follow-ups and important deadlines. Additionally, I block time in my calendar for strategic planning and client interactions, ensuring I stay focused and accountable.