Medical Assistant - PT South Windsor, CT

As a Medical Assistant at Hartford Health-GoHealth Urgent Care, you will manage patient registration, take vital signs, prepare treatment rooms, assist with examinations, and ensure an excellent patient experience. You will also handle administrative tasks like processing co-pays and scheduling appointments, making sure that every aspect of patient care is seamless.

To apply for the Medical Assistant role at Hartford Health-GoHealth Urgent Care, you need a high school diploma and ideally, experience in medical assisting or as a front desk staff member. Certification like CCMA, CMA, or RMA is required within a specified timeframe after hire. Basic Life Support (BLS) certification is also necessary.

Medical Assistants at Hartford Health-GoHealth Urgent Care earn between $18.50 and $25.00 per hour. Additionally, you can be eligible for bonuses of up to $500 a month, making this an attractive opportunity in the healthcare field.

Essential skills for the Medical Assistant position at Hartford Health-GoHealth Urgent Care include excellent communication abilities, attention to detail, proficiency in Microsoft Word and Excel, and a strong sense of empathy for patients. Being a proactive team player who can perform basic medical tasks is also vital.

While having prior experience as a Medical Assistant or in a front desk role is preferred for the position at Hartford Health-GoHealth Urgent Care, it's more important that you display a genuine passion for patient care and a willingness to learn and grow in the role.

Daily tasks for a Medical Assistant at Hartford Health-GoHealth Urgent Care include conducting patient interviews, measuring vital signs, preparing examination rooms, conducting point-of-care testing, handling administrative duties like scheduling and processing payments, and maintaining a well-organized clinic environment.

For the Medical Assistant position at Hartford Health-GoHealth Urgent Care, you're required to have BLS certification upon hire. You will need to also obtain either CCMA, CMA, RMA, NCMA, or NRCMA certification within 15 months of starting, in addition to CPOE certification for order entry within two weeks.

To handle difficult patients, I focus on active listening and empathy. I would reassure them and address their concerns calmly. Providing clear explanations about procedures can help ease their worries. It’s essential to maintain professionalism while ensuring they feel heard.

In my previous roles, I have managed the patient registration process, ensuring that all required paperwork and insurance information is collected accurately. I also have experience maintaining medical records and ensuring they are up-to-date and organized for easy access by healthcare team members.

A successful Medical Assistant should possess strong communication skills, attention to detail, and a genuine care for patients. Being adaptable, organized, and able to work as part of a team is also crucial to ensure smooth operations in a fast-paced healthcare environment.

I ensure patient confidentiality by following HIPAA guidelines strictly. This includes discussing patient information only with authorized individuals, securing physical and digital records, and being mindful of where I converse about patient matters, keeping discussions private.

I have hands-on experience measuring vital signs like blood pressure, temperature, and pulse rate during patient check-ins. I am also familiar with point-of-care testing procedures for common ailments, ensuring results are recorded accurately for provider review.

In a busy urgent care setting, I prioritize tasks by assessing urgency and patient needs. Critical cases always take precedence. I use checklists and keep open communication with my team to ensure that patient care is not compromised, while also attending to administrative responsibilities.

I maintain organization by using tools such as to-do lists and calendars to prioritize tasks. Keeping patient charts organized and having a defined routine for daily functions helps me manage multiple responsibilities effectively, ensuring none fall through the cracks.

In a previous role, a patient was anxious about an upcoming procedure. I took extra time to explain what to expect, answered all their questions, and provided reassurance. I also followed up with them after the procedure to check on their recovery, which I believe made a significant difference in their experience.

To ensure excellent patient communication, I use clear, simple language and confirm understanding by asking the patient to repeat information. Active listening is key, and I always encourage questions, making sure they feel comfortable and supported with their care.

I handle teamwork by being collaborative and communicative. I value every team member’s input and believe in supporting one another’s roles. Regular check-ins and open discussions can help maintain harmony and ensure that we provide the best possible care for our patients.