Partner Relationship Manager

As a Partner Manager at Gusto, you’ll launch, manage, and grow partners that power our HR and Talent products. You’ll also develop actionable insights by leveraging user feedback and key metrics to positively impact the customer value of partnerships. As a part of the Revenue team, you’ll regularly collaborate with business development, engineering, product, operations, marketing, customer success, sales, data science, business intelligence, finance, and more. Candidates should align with our company values, be highly self-motivated to drive results, and have an insatiable desire to learn, grow, and solve the business problems they face. 

Here’s what you’ll do day-to-day:

• Represent Gusto as the primary point of contact for a book of strategic partners, holding both the partner and Gusto accountable to our mutual revenue goals, SLAs, and target metrics
• Drive strategic cross-functional projects impacting the product, partner and/or operational teams
• Execute Monthly and Quarterly Business Reviews with C-suite partner and Gusto audiences, surfacing key learnings, trends and opportunities for the business 
• Handle escalations on partnership related issues and make recommendations to alleviate pain points 
• Build and iterate on processes with partners with the objective of creating efficient and scalable operations between teams
• Use data-driven analysis to influence cross-functional stakeholders on key partnership initiatives 
• Roll up your sleeves to “zoom in” on small product or process details to solve problems and improve the success of the partnership 
• Negotiate business terms as the partnership scales
• Own the launch execution of net new strategic partners

Here’s what we’re looking for:

• 8+ years of total work experience and at least 4+ years of hands-on partnership experience with a proven track record of launching and growing partners that add customer value, preferably in rapidly scaling companies.
• Experience with payroll, HR, and/or talent management software preferred
• Excellent internal and external communication abilities and interpersonal skills 
• Strong project management skills with excellent attention to detail
• Proven track record & proficiency at conveying partnership opportunities through data-backed business cases
• Comfort with a fast-paced, ever-changing environment and lots of ambiguity 
• Deep empathy and obsession for delivering an amazing customer experience and for making things more efficient
• “Builder mentality” - this is a highly leveraged team and you’ll be able to influence the way in which we operate as a team and how we grow it
• Intermediate Excel skills (Pivot tables, basic functions, etc.) and proficiency in PPT creation
• Bonus: Proficiency in SQL or Advanced Excel functions 

Here’s an overview of expectations:

• Each quarter, you’ll be responsible for OKRs aligned to partnership KPIs, projects focused on growth, and the overall success of the Partner Management team 
• You’ll serve as our partners’ quarterback on day-to-day issues, serving as their sounding board and gathering feedback about customer experience, product, and operational requests 
• You build trustworthy relationships across the company; are looked to as approachable and an informed product expert

Our cash compensation amount for this role is targeted at $150,000 - $180,000 in San Francisco and New York, and $124,000 - $149,000 in Denver and most remote locations. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.