EAP Customer Support Associate

Job Summary

A company is looking for an EAP Worklife Customer Support Associate.

Key Responsibilities

• Provide support for employee assistance and behavioral health benefits by assessing client needs and communicating relevant information
• Utilize screening tools to identify urgent clinical needs and manage member interactions with sensitivity and confidentiality
• Document member information accurately and maintain compliance with policies and regulatory standards

Required Qualifications

• 1 year of customer service and/or call center experience
• 1 year of experience in a social, psychological, or human service field providing client support
• Basic computer knowledge (Microsoft Office Suite, Word, Excel, Teams, etc.)
• High school diploma or equivalent required
• Must be able to work Sun-Thurs 3p-1130p Eastern