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General Manager(03349) - Lackawanna, NY image - Rise Careers
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General Manager(03349) - Lackawanna, NY

Company Description

New Location under construction! Training to begin at the Hamburg location prior to opening!

Job Description

ABOUT THE JOB

You were born to be the boss. We know. You get up in the morning and you make sure everyone else in the house is doing what they need to do. Then you go to work and you make sure that everyone there is doing what they need to do, even your boss. You just do that because you've always done it. Well maybe it's time you moved up. You want to be the boss? Well now's your chance - Domino's Pizza is hiring bosses - more specifically general managers. It's a tough job, one that needs a natural like you. Of course, you'll need some skills - judgment, math and the ability to multitask.

You'll be working for a company that's fun and flexible. Not to mention, it's work experience you're going to use for a long time to come. You've had our pizza delivered to you, now help us be the best in pizza delivery. Go on, boss, show us what you've got. Apply now!


JOB REQUIREMENTS AND DUTIES

You are responsible for everything that happens during your shift. This includes all cost controls, inventory control, cash control and Customer relations. You must set the example. You must follow ALL policy and procedures 100% of the time and expect the same from your crew.

In addition: Staffing, Paperwork, Cost Controls, Cash control, Food management, Work to a Schedule, Perfect Image and adherence to standards, Great Customer Service, Attendance& punctuality, Transportation to/from work, Store cleanliness, Marketing, Profitability.

ADVANCEMENT

Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From delivery driver to management, general manager to franchisee or Manager Corporate Operations, our stores offer a world of opportunity.

DIVERSITY

Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.

SUMMARY STATEMENT

We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!

QUALIFICATIONS

General job duties for all store team members

Operate all equipment.
Stock ingredients from delivery area to storage, work area, walk-in cooler.
Prepare product.
Receive and process telephone orders.
Take inventory and complete associated paperwork.
Clean equipment and facility approximately daily.

Training

Orientation and training provided on the job.

Communication Skills

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.

Essential Functions/Skills

Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
Must be able to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
Ability to enter orders using a computer keyboard or touch screen.

WORK CONDITIONS

Exposure to

Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.
In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.
Sudden changes in temperature in work area and while outside.
Fumes from food odors.
Exposure to cornmeal dust.
Cramped quarters including walk-in cooler.
Hot surfaces/tools from oven up to 500 degrees or higher.
Sharp edges and moving mechanical parts.

SENSING

Talking and hearing on telephone.
Near and mid-range vision for most in-store tasks.
Depth perception.
Ability to differentiate between hot and cold surfaces.

TEMPERAMENTS

The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.

PHYSICAL REQUIREMENTS including, but not limited to the following:


Standing

Most tasks are performed from a standing position.

Walking

For short distances for short durations.
Surfaces include ceramic tilebricks with linoleum in some food process areas. Height of work surfaces is between 36 and 48.

Sitting

Paperwork is normally completed in an office at a desk or table.

Lifting

Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.
Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.
Cases are usually lifted from floor and stacked onto shelves up to 72 high.

Carrying

Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.
Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.
Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.


Pushing

To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24- 30 and requires a force of up to 7.5 pounds to push.
Trays may also be pulled.

Climbing

Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.

Qualifications

Restaurant management experience a must

Additional Information

Additional Job DetailsStooping/Bending

Forward bending at the waist is necessary at the pizza assembly station.
Toe room is present, but workers are unable to flex their knees while standing at this station.
Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.
Forward bending is also present at the front counter and when stocking ingredients.

Crouching/Squatting

Performed occasionally to stock shelves and to clean low areas.

Reaching

Reaching is performed continuously; up, down and forward.
Workers reach above 72 occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.
Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.
Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.

Hand Tasks

Eye-hand coordination is essential. Use of hands is continuous during the day.
Frequently activities require use of one or both hands.
Shaping pizza dough requires frequent and forceful use of forearms and wrists.
Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter.
Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.
Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.

Machines, Tools, Equipment, Work Aids

Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

DRIVING SPECIFIC JOB DUTIES

Deliver product by car and then to door of customer.
Deliver flyers and door hangers.

REQUIRES

Valid driver's license with safe driving record meeting company standards.
Access to an insured vehicle which can be used for delivery.

ESSENTIAL SKILLS

Navigational skills to read a map, locate addresses within designated delivery area.
Must navigate adverse terrain including multi-story buildings, private homes, and other delivery sites while carrying product.

PHYSICAL DEMANDS

Carrying

During delivery, carry pizzas and beverages while performing walking and climbing duties.

Driving

Deliver pizzas within a designated delivery area. A Team Member may make several deliveries per shift.

Walking

Delivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customer's location.

Climbing

During delivery of product, navigation of five or more flights of stairs may be required.

WORK CONDITIONS

Exposure To

Varying and sometimes adverse weather conditions when delivering product, driving and couponing.

SENSING

Far vision and night vision for driving.

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Average salary estimate

$52500 / YEARLY (est.)
min
max
$45000K
$60000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About General Manager(03349) - Lackawanna, NY, Domino's

Looking for a new challenge? Domino's Pizza is on the hunt for a dynamic General Manager for our new location under construction in Lackawanna, NY! This is your opportunity to step into a leadership role where your skills can shine. As the General Manager, you'll set the tone for a team that’s lively, fun, and passionate about delivering the best pizza experience possible. You know how to get things done and keep everything organized, whether it’s managing costs, handling inventory, or ensuring top-notch customer satisfaction. You'll lead by example, not just directing but motivating your crew to uphold Domino's standards of service. Think of yourself as the captain of the ship, steering operations to success while fostering a positive work environment where each team member feels valued. And let’s keep it real: this isn’t just a job—it’s a stepping stone towards a flourishing career in a company where you can advance from General Manager to potentially owning your franchise! Bring your leadership skills, your business acumen, and your love for pizza to join us in crafting delicious moments for our customers. If you're ready to tackle the rewarding challenges of the fast-food industry, while guiding a fun team, apply today and show us the best version of what a General Manager at Domino's can be!

Frequently Asked Questions (FAQs) for General Manager(03349) - Lackawanna, NY Role at Domino's
What are the responsibilities of a General Manager at Domino's Pizza in Lackawanna, NY?

As a General Manager at Domino's Pizza in Lackawanna, NY, you'll be responsible for managing the overall operations of the store, including customer relations, staffing, inventory and cash controls, cost management, and ensuring compliance with all policies. You'll lead your team to provide excellent customer service while maintaining site standards.

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What qualifications do I need to apply for the General Manager position at Domino's in Lackawanna?

To qualify for the General Manager role at Domino's in Lackawanna, you should have substantial restaurant management experience, proven leadership skills, and a strong understanding of cost control. Familiarity with the pizza business will definitely give you an edge in managing your team effectively.

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How can I advance my career as a General Manager at Domino's Pizza?

At Domino's Pizza, starting as a General Manager can set you on a path to various career advancements. Many successful franchise owners began their careers as team members or store managers. By demonstrating strong leadership and operational skills, you can progress to higher management roles or even franchise ownership!

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Is prior experience necessary for the General Manager role at Domino's in Lackawanna?

Yes, prior management experience in the restaurant industry is required to apply for the General Manager position at Domino's in Lackawanna. This ensures that you have the skills necessary to effectively lead a team and maintain the store's operational excellence.

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What is the work environment like at Domino's Pizza in Lackawanna?

The work environment at Domino's Pizza in Lackawanna is dynamic and team-oriented. You'll be part of a fun and fast-paced atmosphere where collaboration is key. Team members are encouraged to bring their personalities and energy as they work together to deliver great service and delicious pizza.

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What can I expect during the training period as a General Manager with Domino's Pizza?

As a General Manager with Domino's Pizza, you'll undergo comprehensive training at our Hamburg location before our Lackawanna store opens. This training will equip you with the necessary skills and knowledge to effectively manage the store, handle customer service issues, and lead your team with confidence.

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How does Domino's Pizza in Lackawanna promote teamwork?

At Domino's Pizza in Lackawanna, teamwork is essential to our success. We promote a collaborative environment by organizing team-building activities, encouraging open communication, and ensuring everyone has a voice. As a General Manager, it's your role to nurture this culture to make sure every team member feels valued.

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Common Interview Questions for General Manager(03349) - Lackawanna, NY
What would you consider your biggest strength as a General Manager?

When answering this question, highlight strengths that are pertinent to the General Manager role, such as leadership, problem-solving, and communication skills. Use specific examples that demonstrate how you’ve effectively managed a team or resolved conflicts in your previous roles.

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How do you handle a difficult customer?

Discuss your approach to customer service and conflict resolution. Explain the steps you take to listen to the customer's concerns, empathize with their situation, and work towards finding a satisfactory solution, applying a calm and professional demeanor throughout.

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Describe your experience with managing a budget.

In your response, provide examples of your past experiences where you have successfully managed a budget. Highlight any tactics you used to monitor expenses, identify areas for cost reduction, and achieve financial goals.

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How would you motivate your team during a busy shift?

Explain the importance of leadership during peak hours. Talk about strategies to keep morale high, such as offering encouragement, celebrating team achievements, and providing support where needed. Shared experiences can also reinforce team bonds.

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What steps do you take to ensure a clean and safe work environment?

Discuss your commitment to health and safety standards. Mention how you train your team on cleanliness protocols, conduct regular inspections, and instill a sense of responsibility among all team members to maintain a hygienic workspace.

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How do you prioritize tasks when managing a busy restaurant?

Talk about your time management strategies. For example, you can explain how you would evaluate which tasks are urgent versus those that are important, delegate effectively, and ensure communication remains clear among all team members during busy periods.

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What techniques do you use to ensure customer satisfaction?

Emphasize the value of customer feedback and your commitment to responding constructively. Share examples of how you've implemented changes based on customer comments and how you measure satisfaction levels to continuously improve service.

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Can you provide an example of when you turned around an underperforming team?

Give a specific situation where you identified issues within a team and the steps you took to improve performance. Highlight how your leadership and support motivated the team and resulted in measurable improvements.

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What is your management style?

Reflect on how you view leadership: do you lead from the front, empower your team members, and encourage open communication? Providing examples of how your management style fosters a positive working environment will strengthen your response.

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How do you approach training and development for your team members?

Discuss your belief in the value of ongoing training and development. Explain how you create a culture of continuous learning by identifying talents within your team, providing opportunities for advancement, or even conducting training sessions personally.

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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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Full-time, on-site
DATE POSTED
November 26, 2024

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