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VP, Business Services Domain

Company Description

Hitachi Solutions is a global Microsoft solutions integrator passionate about developing and delivering industry-focused solutions that support our clients to deliver on their business transformation goals. Our industry focus, expertise, and intellectual property is what truly sets us apart.  We have earned, and continue to maintain, a strategic relationship with Microsoft.  Recognized for our achievements - teaming with our clients to deliver innovative digital solutions and services - is how we have achieved year after year recognition.


As their trusted advisor, we support our clients to deliver on their strategic business initiatives as they unify, automate, and modernize their data and operations to increase efficiency, reduce costs, and enhance their customer’s experience. Our over 3,000 team members across 14 countries, and our 18 years of 100% focus on Microsoft technologies and business applications, is how we deliver excellence through expert services and industry-focused cloud solutions.   


A part of Hitachi, Ltd., our company has a long and rich history of innovation, financial strength, and international presence of one of the world’s largest companies. Since 1910, Hitachi, Ltd. has been a leader in manufacturing innovative products and solutions that support industry and social infrastructure around the globe supported by 303,000 employees in over 100 countries and across 864 companies.
 

Job Description

The Domain Vice President is responsible for providing oversight and direction to the Domain Directors aligned with the organization's culture and mission. Using their in-depth functional knowledge and expertise with personal coaching, prioritization, and conflict resolution, the Domain Vice President will ensure that team performance is optimal and consistently improving based on data and individual growth within the Domain. The Domain Vice President supports the overall vision for the Domain and Hitachi Solutions by nourishing team growth, managing engagement, training, risk, and providing ongoing mentorship. 

 
Key Responsibilities: 

  • Empower the Domain Directors (direct reports) to coach, mentor, and develop employees within the Domain through career development planning, performance management, and career path design.  

  • Ensure there is role clarity and best practices within the domain specialty areas. 

  • Ensure customer focus for all employees in the domain by coaching, mentoring, and providing feedback through the Domain Directors. 

  • Partner with Human Resources to ensure effective hiring practices and appropriate staffing levels within the Domain.  

  • Ensure Domain Directors accountability by establishing metrics for their employee management, skilling, utilization, capacity and certifications as well as their own development goals.  

  • Champion our Pillars of Strength among department members, supporting our company’s DEI initiatives to ensure sustainable growth. 

  • Partner with GDC Manager as it relates to project assignments and staffing. 

  • Responsible for overseeing the annual performance management process within the Domain. 

  • Follow the established performance feedback process through employee recognition, rewards, and corrective action, with the assistance of Human Resources, when necessary.  

  • Responsible for team performance and reporting on metrics, including utilization for the Domain. 

 


#LI-TG1

Qualifications

 

  • 10+ years of experience in managing teams, with a proven ability to lead multiple people managers and their teams effectively. 

  • Strong leadership skills with a focus on empowering and developing team members through coaching, mentoring, and career development. 

  • Excellent communication and interpersonal skills, enabling effective collaboration with HR and other stakeholders to ensure proper staffing and hiring practices. 

  • Proven ability to establish clear role definitions and implement best practices within domain specialty areas. 

  • Customer-focused mindset with the ability to instill the same focus within the team through regular coaching and feedback. 

  • Strong analytical and organizational skills to set and monitor metrics, ensuring accountability and continuous improvement. 

  • Commitment to promoting diversity, equity, and inclusion, and supporting company initiatives for sustainable growth. 

  • Strategic thinking and problem-solving skills to partner effectively with GDC and Resource Managers on project assignments and staffing. 

  • Experience in performance management, including providing constructive feedback, recognizing achievements, and implementing corrective actions when necessary. 

  • Ability to analyze and report on team performance metrics, including utilization, to drive informed decision-making and continuous improvement. 

  • Competencies 

  • Continuous Learning. 

  • Impact and Influence. 

  • Client Focus. 

  • Strategic Thinking. 

  • Adaptability. 


#LI-TG1

Additional Information

We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability

 

Base Salary Pay Range*: $190k -320k
*The current applicable Base Salary Pay Range for this role is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills relevant to the role, internal equity, alignment with market data, or other law.  

Other Compensation / Benefit Overview
In addition to Base Salary, the successful candidate may be eligible to participate in the following plans / programs, upon satisfying all hiring requirements: 
•    Bonus Plan
•    Medical, Dental and Vision Coverage
•    Life Insurance and Disability Programs
•    Retirement Savings with Company Match 
•    Paid Time Off 
•    Flexible Work Arrangements including Remote Work 
 

#REMOTE

Beware of scams

Our recruiting team may communicate with candidates via our @hitachisolutions.com domain email address and/or via our SmartRecruiters (Applicant Tracking System) [email protected] domain email address regarding your application and interview requests.  

All offers will originate from our @hitachisolutions.com domain email address. If you receive an offer or information from someone purporting to be an employee of Hitachi Solutions from any other domain, it may not be legitimate.

 

Beware of scams

Our recruiting team may communicate with candidates via our @hitachisolutions.com domain email address and/or via our SmartRecruiters (Applicant Tracking System) [email protected] domain email address regarding your application and interview requests.  

All offers will originate from our @hitachisolutions.com domain email address. If you receive an offer or information from someone purporting to be an employee of Hitachi Solutions from any other domain, it may not be legitimate.

Hitachi Solutions Glassdoor Company Review
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CEO of Hitachi Solutions
Hitachi Solutions CEO photo
Kaichiro Sakuma
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Average salary estimate

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$190000K
$320000K

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What You Should Know About VP, Business Services Domain, Hitachi Solutions

Hitachi Solutions is seeking a passionate and experienced VP of Business Services Domain to join our Chicago, IL team. This role is perfect for a leader who thrives in a collaborative environment and values empowering others. As the VP, you will guide and mentor Domain Directors, ensuring that every team member excels in their role while aligning with our organization's culture and mission. With over 3,000 dedicated professionals spread across 14 countries, we pride ourselves on delivering innovative solutions that help our clients transform their business operations. You will have the opportunity to shape our strategic vision, focusing on development, training, and performance management. You'll partner closely with Human Resources to streamline hiring processes and manage staffing, while promoting our commitment to diversity, equity, and inclusion. If you're a strategic thinker with a knack for guiding teams towards success, you will find this role fulfilling. Join us as we continue to solidify our position as a trusted Microsoft solutions integrator, driving impactful digital transformations for our clients while cultivating a positive work culture at Hitachi Solutions.

Frequently Asked Questions (FAQs) for VP, Business Services Domain Role at Hitachi Solutions
What is the role of VP, Business Services Domain at Hitachi Solutions?

The VP, Business Services Domain at Hitachi Solutions plays a crucial role in overseeing and directing Domain Directors, aligning their efforts with the company’s overall mission. This position involves empowering team members, enhancing performance through coaching and mentoring, and ensuring a customer-centric focus throughout the domain.

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What qualifications are needed for the VP, Business Services Domain role at Hitachi Solutions?

Candidates for the VP, Business Services Domain position at Hitachi Solutions should have over 10 years of experience in managing teams, alongside strong leadership, communication, and organizational skills. Previous experience in performance management and a commitment to fostering a diverse and inclusive workplace are also essential.

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How does Hitachi Solutions define success for the VP, Business Services Domain?

Success for the VP, Business Services Domain at Hitachi Solutions is defined by effective team performance, achievement of performance metrics, and overall employee engagement within the domain. The role emphasizes coaching, mentoring, and the continuous development of team members to ensure their success.

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What is the importance of mentorship in the VP, Business Services Domain position at Hitachi Solutions?

Mentorship is vital in the VP, Business Services Domain role at Hitachi Solutions as it drives individual growth and enhances team dynamics. By nourishing talent and providing career development opportunities, the VP fosters an environment where employees thrive and contribute to the company’s strategic goals.

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Can you describe the company culture at Hitachi Solutions for the VP, Business Services Domain?

Hitachi Solutions boasts a culture built on collaboration, empowerment, and respect. The environment encourages open communication, values diversity, and focuses on mutual growth, making it an ideal place for the VP, Business Services Domain to lead and inspire their team.

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What kind of projects will the VP, Business Services Domain oversee at Hitachi Solutions?

As the VP, Business Services Domain at Hitachi Solutions, you will oversee various strategic projects aimed at enhancing service delivery and aligning operations with the organization’s vision. Collaboration with the GDC Managers on project assignments and staffing is essential.

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What benefits does Hitachi Solutions offer for the VP, Business Services Domain role?

Hitachi Solutions offers a competitive salary range of $190k-$320k for the VP, Business Services Domain role, coupled with a bonus plan, comprehensive medical coverage, retirement savings plans, and flexible work arrangements, among other benefits, supporting employee wellbeing and work-life balance.

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Common Interview Questions for VP, Business Services Domain
How would you handle a performance issue within your team as the VP, Business Services Domain at Hitachi Solutions?

A productive way to approach a performance issue is to use data to identify the underlying cause, then engage in open, constructive conversations with the individual. Implementing a performance improvement plan that includes measurable goals and regular feedback can lead to positive outcomes.

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What strategies do you use to foster a customer-centric culture as a VP?

Fostering a customer-centric culture involves regular training sessions on customer service skills, setting clear expectations for team members, and consistently measuring feedback from clients. Encouraging team members to share success stories reinforces this mindset.

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Can you describe your leadership style as it pertains to mentoring others?

My leadership style is collaborative and supportive; I believe in empowering team members through guidance and constructive feedback. I prioritize one-on-one mentorship sessions to understand their aspirations and help them create clear career paths.

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How do you ensure that diversity, equity, and inclusion are part of your team's fabric?

Implementing training sessions focused on DEI, establishing diverse hiring practices, and creating an open dialogue environment where everyone feels heard are key strategies. I also celebrate diverse perspectives which enrich team collaboration.

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What metrics do you consider essential in evaluating your team's performance?

Key performance metrics include utilization rates, project completion timelines, and client satisfaction scores. Continuous feedback mechanisms can help track these metrics and identify areas for improvement, ensuring accountability and growth.

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Describe a time when you successfully resolved a conflict within your team.

I believe in addressing conflicts early by facilitating open discussions between the parties involved. I guide them to express their viewpoints, foster understanding, and find a common solution while maintaining a positive team dynamic.

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What approaches do you take in coordinating with HR for effective hiring?

I work closely with HR to define clear job descriptions, ensuring they reflect our team's needs and culture. Collaborating in the interview process to assess both skills and fit ensures we hire well-rounded individuals who align with our values.

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How do you maintain engagement and morale within your domain?

Regular check-ins, team-building activities, and recognition initiatives help maintain high engagement and morale. I make it a point to celebrate wins and provide constructive feedback to ensure that team members feel valued.

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What role does continuous learning play in your leadership philosophy?

Continuous learning is fundamental; I encourage team members to pursue professional development and share new insights with the group. This creates a culture of growth and innovation, enabling us to adapt and excel in our field.

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How do you approach strategic planning in alignment with company goals?

I approach strategic planning by first understanding our long-term goals and then aligning our Domain’s objectives accordingly. Engaging team members in brainstorming sessions fosters buy-in and innovation, leading to a collective vision.

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A global, Microsoft solutions integrator who delivers business transformation that embraces your people, processes, business applications, and technologies. As part of Hitachi, Ltd. — one of the largest organizations in the world — Hitachi Solutio...

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Full-time, hybrid
DATE POSTED
November 24, 2024

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