Customer Service Rep(09168) - 18W333 Roosevelt Road

As a Customer Service Representative at 18W333 Roosevelt Road, your responsibilities include engaging with customers over the phone, electronically, or face-to-face. You will handle inquiries and complaints, take orders using a computer system, and prepare food products, all while maintaining a cheerful demeanor. Keeping the front of the store clean is also a crucial part of the role.

To excel as a Customer Service Representative at 18W333 Roosevelt Road, strong communication skills are essential. You will need to have a positive attitude, the ability to multitask, and be comfortable using technology such as touch screen systems. Moreover, you should possess basic mathematical skills for processing orders and making change.

Yes, training is provided for all new Customer Service Representatives at 18W333 Roosevelt Road. This on-the-job training ensures you understand the menu, enhance your customer service skills, and become proficient with our systems, making you ready to shine in your new role.

We are looking for personable, outgoing, and energetic individuals for the Customer Service Rep position at 18W333 Roosevelt Road. Reliability and punctuality are crucial, along with the ability to learn quickly and maintain a clean and organized workspace.

The working environment at 18W333 Roosevelt Road is fast-paced and lively. You'll interact with customers and your teammates regularly, making it essential to maintain a positive and friendly atmosphere. You’ll also be involved in food preparation, adding variety to your daily tasks.

Customer Service Representatives at 18W333 Roosevelt Road utilize touch screen computer systems to take orders and process transactions. Familiarity with basic computers and cash handling is beneficial for this role.

New hires at 18W333 Roosevelt Road undergo comprehensive training that covers customer service protocols, menu knowledge, and effective communication techniques. The hands-on training approach allows you to learn in a supportive environment and gain confidence in your abilities.

When dealing with an angry customer, it's vital to remain calm and listen actively to their concerns. Acknowledge their feelings and reassure them that you are there to help. Speak clearly and offer solutions or alternatives to resolve their complaint effectively.

In your answer, think of a situation where you went above and beyond to assist a customer. Detail how you identified their needs, the steps you took to address them, and the positive outcome of your actions.

Teamwork is crucial in a Customer Service Rep role as it ensures efficient service delivery. Collaborating with colleagues allows for better communication and helps handle busy periods more effectively, ensuring every customer has a positive experience.

To remember menu items, I employ repetition and association techniques. I review the menu regularly, practice with mock orders, and even create mnemonic devices for more complex items to enhance my recall and ensure I can assist customers efficiently.

In a busy environment, I prioritize tasks based on urgency and customer needs. I address immediate customer inquiries first, then tackle order processing and food preparation. Staying organized and maintaining a clear focus helps me manage my time efficiently.

An effective Customer Service Rep possesses strong communication skills, a positive attitude, and problem-solving abilities. They should be approachable, adaptable, and ready to assist with a smile, ensuring that every customer feels valued.

To ensure accuracy when taking orders, I confirm the details with the customer, repeat the order back to them, and double-check the information on the system. This careful attention minimizes errors and enhances customer satisfaction.

If I made a mistake with a customer's order, I would promptly apologize and take immediate action to rectify it, whether that means remaking the order or offering a discount. Acknowledging the error and fixing it promptly helps maintain trust and satisfaction.

I want to work as a Customer Service Rep at 18W333 Roosevelt Road because I enjoy interacting with people and I have a passion for creating positive experiences. I admire the company’s commitment to customer satisfaction and would love to contribute to that goal.

Ensuring a positive atmosphere for customers involves maintaining a friendly demeanor, actively listening to their needs, and providing timely service. A warm greeting, a genuine smile, and a willingness to assist help create an inviting environment.