Welcome Coordinator - Float - job 1 of 2

As a Welcome Coordinator - Float at Oak Street Health, you will manage the patient check-in process, handle phone calls, update patient information, and assist with medical record management, all while providing an inviting first impression to our patients.

To apply for the Welcome Coordinator - Float role at Oak Street Health, you ideally should have a college degree or partial college education, exhibit strong computer skills, have experience in a customer service setting, and demonstrate fluency in languages such as Spanish, Polish, or Russian.

The work culture at Oak Street Health for a Welcome Coordinator - Float is supportive and community-focused, encouraging a fun atmosphere that prioritizes collaboration, growth, and an unmatched patient experience.

You can demonstrate your passion for healthcare by highlighting your customer service experience, your ability to engage positively with older adults, and your commitment to providing high-quality patient care during the application process.

Welcome Coordinators - Float at Oak Street Health can enjoy various benefits such as competitive pay, generous retirement options, health, vision, and dental coverage, paid vacation, and sick time, along with opportunities for rapid career advancement.

New Welcome Coordinators - Float at Oak Street Health undergo comprehensive training to familiarize themselves with our patient care systems, electronic medical records, and customer service protocols to ensure they provide the best experience for our patients.

The Welcome Coordinator - Float position is vital in supporting the mission of Oak Street Health, as you will be the first point of contact for patients, helping to create a positive environment and streamline processes to improve patient care and satisfaction.

To effectively prioritize tasks, you should assess the urgency and importance of each task at hand, manage your time efficiently, and remain adaptable to the needs of the patients, ensuring that every individual receives the attention they deserve.

Discuss a specific example where you calmly addressed the issue, listened to the patient's concerns, offered solutions, and demonstrated empathy, showing your ability to navigate challenging interactions.

Utilizing active listening, effective communication, and a positive demeanor helps create a welcoming atmosphere. Always being attentive to patient needs and following up with care can elevate the overall patient experience.

Managing multiple tasks requires strong organizational skills and the ability to remain calm under pressure. Prioritizing urgent calls while ensuring that patients feel acknowledged during check-ins is key.

Teamwork is crucial in providing comprehensive patient care. Collaborating with colleagues and communicating effectively enhances the overall patient experience and promotes a positive work environment.

Ensuring patient confidentiality requires adherence to privacy policies and procedures, securely handling sensitive information, and maintaining professionalism in all communications regarding patient data.

A positive attitude is vital for a Welcome Coordinator. It helps to create a welcoming atmosphere for patients, making a lasting impact on their overall experience while they receive care.

An ideal patient experience involves feeling valued and respected, having clear communication about care, experiencing prompt services, and receiving empathetic support during their time at the healthcare center.

Familiarity with electronic medical records systems, scheduling software, and basic proficiency in Microsoft Excel will empower you to efficiently manage patient data and communication as a Welcome Coordinator.

Express your motivation by discussing the mission of Oak Street Health, your desire to contribute to the community, and how your values align with the organization’s commitment to providing exceptional healthcare.