Customer Service Rep(07991) - 265 Reservation Road, Suite Q

As a Customer Service Rep at our Marina, CA location, you will be responsible for taking customer orders both in-person and via phone, processing transactions at the register, assisting other team members during busy times, maintaining cleanliness, adhering to food safety standards, and providing excellent service to ensure that every customer has a pleasant experience.

To become a Customer Service Rep at our Marina, CA location, you need to be over 18 years old and possess strong customer service skills. Previous experience in a similar role is a plus, but a positive attitude and willingness to learn are what we value most!

The work environment for a Customer Service Rep in Marina, CA is fast-paced and customer-focused. You'll be part of a supportive team that values cleanliness, collaboration, and a positive atmosphere, making every day enjoyable while serving our customers.

While prior experience is beneficial, it is not strictly required to apply for the Customer Service Rep position in Marina, CA. We welcome enthusiastic candidates with a strong work ethic and a willingness to learn, as we provide training to set you up for success.

The typical working hours for a Customer Service Rep at our Marina, CA location vary depending on the needs of the business. Flexibility is essential, as shifts can include evenings, weekends, and holidays to ensure we can serve our customers when they need us most.

The company prioritizes food safety by enforcing strict food handling protocols and training all Customer Service Reps in these standards. This includes maintaining cleanliness, proper food storage, and adherence to safety guidelines to ensure our customers receive the highest quality service.

To apply for the Customer Service Rep position in Marina, CA, you can submit your application directly through our career page, or contact our hiring manager to express your interest. We look forward to receiving your application!

When faced with a difficult customer, it’s essential to remain calm and listen actively to their concerns. Acknowledge their feelings, show empathy, and work to find a solution that satisfies them. Demonstrating your customer service skills and commitment to resolving issues can turn a negative experience into a positive one.

In answering this question, choose a specific example where you took the initiative to assist a customer beyond standard service. Highlight your thought process and the positive outcome, illustrating your dedication as a Customer Service Rep.

The most important skill for a Customer Service Rep is effective communication. The ability to convey information clearly, listen to the customer’s needs, and respond appropriately is vital for exceptional customer service and fostering a positive atmosphere.

During a busy shift, I would prioritize tasks based on urgency and customer need. I use a systematic approach to tackle essential responsibilities first while keeping an eye on the overall flow of service to ensure that every customer feels attended to promptly.

To ensure accuracy while taking customer orders, I would actively listen, repeat the order back to the customer for confirmation, and check any notes or system details as needed. This method helps prevent errors and enhances customer satisfaction.

My motivation to work in customer service comes from a genuine desire to help others and make their experiences memorable. Knowing that my efforts contribute positively to someone’s day fills me with satisfaction and drives my commitment to excellence.

To handle stress during peak hours, I maintain a positive mindset and use time-management strategies to stay organized. Taking deep breaths and focusing on one task at a time allows me to stay calm and provide the service our customers deserve.

To build rapport with customers, I engage in friendly conversation, personalize my interactions, and show genuine interest in their needs. A warm smile and a positive attitude go a long way in establishing that connection.

If I made a mistake on an order, I would immediately acknowledge it, apologize to the customer, and correct the error as quickly as possible. Transparency and taking responsibility are crucial in resolving issues and maintaining customer trust.

I want to work for your company because I admire your commitment to customer satisfaction and creating a welcoming environment. I believe my skills align perfectly with your team's values, and I’m excited about the opportunity to contribute to creating positive experiences for your customers.