Customer Service Rep(05201) - 4938 Freret St

As a Customer Service Representative at RPM Pizza, you will be the face of Domino's, interacting with customers and ensuring they have a great experience. Your role includes taking orders, providing exceptional customer service, maintaining cleanliness in the store, and using advanced equipment to create delicious pizzas. Your ability to manage time effectively and multitask in a busy environment is essential to your success.

To qualify for the Customer Service Representative position at RPM Pizza, you must be at least 16 years old and have strong communication and basic math skills. We’re looking for outgoing individuals with a positive attitude, eager to learn and contribute to our team. Prior experience in customer service is a bonus but not required!

You can easily apply for the Customer Service Representative position at RPM Pizza through our careers page or directly at jobs.dominos.com. Make sure to highlight your skills and enthusiasm for providing great customer service to stand out!

RPM Pizza offers a range of benefits for Customer Service Representatives, including competitive pay, flexible hours, and product discounts. If you average 30 or more hours per week, medical, dental, and vision insurance are available. There's also a 401K program, and you have opportunities for professional development through RPM Pizza College.

RPM Pizza is a family-owned business that values its employees, boasting a supportive and fun work environment. For over 40 years, we've successfully built a culture that prioritizes teamwork and development. Every member is encouraged to develop their skills, and many CSRs have the opportunity to advance into management roles or even own their Domino’s store in the future.

The working hours for a Customer Service Representative at RPM Pizza are flexible and can vary by week. Whether you’re looking for part-time or full-time work, there is an opportunity to fit your schedule while providing outstanding service to our customers in a lively setting.

After you apply for a Customer Service Representative role at RPM Pizza, our HR team will review your application. If your qualifications align with our business needs, you may receive a call for an interview where you can showcase your personality and customer service skills!

When dealing with a difficult customer, stay calm and listen to their concerns. Validate their feelings and assure them you’re here to help. Offer a solution or escalate it to a manager if necessary. Showing empathy and professionalism is key to resolving the situation and ensuring customer satisfaction.

In your response, discuss a specific situation where you went above and beyond for a customer. Highlight the steps you took to resolve their concerns, the positive outcome, and how it reflects the values of RPM Pizza in creating smiles and memorable experiences.

Emphasize the importance of communication, a positive attitude, and teamwork. Mention how understanding customer needs and representing the brand image are crucial to your role. It's essential to create a friendly environment and to be proactive in addressing issues.

Discuss strategies like making a list of urgent tasks, focusing on customer needs first, and using effective time management skills. Explain how developing a rhythm during busy periods helps you to stay organized and maintain quality service.

Teamwork means collaboration and support. In a fast-paced environment, it’s important to communicate openly with your colleagues, share tasks, and jump in to help each other whenever necessary to ensure customers are served promptly and effectively.

Mention your commitment to cleanliness and organization. You can explain setting time checks for quick clean-ups throughout your shift, monitoring the state of each area in the store, and encouraging fellow team members to do the same for a pleasant environment.

Express your passion for helping others and the joy of providing exceptional customer experiences. Discuss how working in a lively environment like RPM Pizza combines your love for teamwork and the satisfaction of seeing customers happy with their visit.

Talk about any relevant experience, like working in retail or hospitality, and your efforts to hone communication and problem-solving skills. You might also mention researching RPM Pizza’s values and mission to show your enthusiasm for the brand.

Discuss techniques like staying organized, keeping a positive mindset, and taking short breaks when possible. Mention that staying focused on the task at hand while maintaining a calm demeanor can help serve customers effectively, even during peak times.

Highlight the family's longstanding presence in the community, the commitment to quality service, and how every interaction is an opportunity to create smiles. Also, mention the use of modern technology and teamwork that sets RPM Pizza apart from competitors.