Technical Support Representative
The Company
Serving the People Who Serve the People
Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.
Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.
Want to know more? See more of what we do here.
- Hold a Technical degree in Computer Science
- Relational database experience (MSSQL & PostgreSQL preferred)
- Experience with administering servers and embedded systems
- Knowledge of SaaS or web-hosted software
- Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above, but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!
- Minimum 2 years of experience in a similar technical support role working for a technology/software company
- Prior experience of ticketing and CRM systems such as Zendesk, JIRA, or Salesforce
- Excellent written and verbal communication skills
- Strong problem solving and analytical skills to identify and resolve technical issues
- Highly autonomous, self-driven and curious with the ability to work independently or in a team environment
- Strong time management skills with the ability to prioritize tasks and meet deadlines.
- Flexible and adaptable to rapidly changing work environments and technologies
- A commitment to continuous learning and self-improvement
- Reliable and fast internet connection
- Advanced knowledge of computer hardware and software, operating systems, and common software applications
- Understanding & Experience with Backlog Management practices focused on Customer Experience
Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!
Security and Privacy Requirements
- Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
- Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.
The Team
- We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.
The Culture
- At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be
a part of our journey.
- A few culture highlights include – Employee Resource Groups to encourage diverse voices
- Coffee with Mark sessions – Our employees get to interact with our CEO on very important and
sometimes difficult issues ranging from mental health to work-life balance and current affairs.
- Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.-=- - We bring in special guests from time to time to discuss issues that impact our employee
population
The Impact
- We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.
Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.
Average salary estimate
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Are you ready to join a dynamic team at Granicus as a Technical Support Representative in Bengaluru? At Granicus, we are dedicated to implementing and maintaining technology that bridges the gap between governments and the communities they serve. With an exciting mission to empower stronger relationships through our innovative digital solutions, we are looking for someone who is passionate about technology and solving technical issues. As a Technical Support Representative, you'll leverage your technical expertise and problem-solving skills to assist customers in navigating our cloud-based solutions. You’ll work collaboratively with a diverse team focused on creating an inclusive environment. With a minimum of two years of experience under your belt, familiarity with ticketing systems such as Zendesk, JIRA, or Salesforce, and a knack for effective communication, you'll thrive in this role. Whether you're working independently or as part of a team, your commitment to continuous learning will shine as you interact with a variety of stakeholders. Don’t worry if you don’t tick every box on our list; we value enthusiasm and a willingness to learn just as much as experience. Join us on a journey where your impact can truly make a difference in communities across the globe. Granicus is not only recognized on the GovTech 100 list but also as a great place to work, so gear up for a fulfilling career while making a positive change!
By
Granicus
Granicus is a leading provider of a platform of solutions that make digital government possible to more than 6,000 government agencies, including 850 state departments across the U.S., U.K., Australia, New Zealand, and Canada.
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