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Customer Service Rep(04785) - 1539 Mt Rose Ave

Job Description

It's more fun with us!

No one likes being bored at work, which is why a Domino's job is all about having fun! That's how we roll. We live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.


It all starts with you

Domino's Pizza loves Domino's people. Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. In other words, we want you to be yourself, and as a Domino's Customer Service Rep that's exactly what you can be. Our Team Members know their stuff and know how to have a good time. Each store has its own personality, and we reward outstanding pizza making or up selling.

Drive your own career

Being a Domino's Customer Service Rep isn't your average pizza gig. And the way Domino's works, it could be just the beginning. Many of our team members began their careers as CSRs and today are successful Domino's franchise owners. From customer service to management, general manager to franchisee, our stores offer a world of opportunity.

You'll find our Customer Service Representative jobs offer you more. From the first slice of pizza to the last customer you serve, we know how important it is to provide the best training and support. Our people are the reason we're successful today, and why we'll continue to be successful in the future. So it makes sense for us to help you become your very best. We don't drop you in the deep end. Your Domino's Manager or teammate will show you the ropes in-store, so you can hit the ground running without any worries.

Domino's CSR Responsibilities Include: :

  • Demonstrating a friendly, positive attitude and great customer service skills
  • Taking orders over the phone and in person
  • Dealing with customer concerns
  • Cash handling
  • Upselling
  • Making Domino’s high quality pizzas
  • Food and portion control
  • Hygiene and food safety
  • Food preparation
  • General cleaning duties

Those are the basics, but here’s what else you can expect:

General Job Duties

  • Operate all equipment
  • Stock ingredients from delivery area to storage, work area, walk-in cooler
  • Prepare product
  • Receive and process telephone orders
  • Take inventory and complete associated paperwork
  • Clean equipment and facility approximately daily

Communication Skills

  • Ability to comprehend and give correct written instructions
  • Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person

Essential Functions/Skills

  • Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator)
  • Must be able to make correct monetary change
  • Verbal, writing, and telephone skills to take and process orders
  • Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed
  • Ability to enter orders using a computer keyboard or touch screen

Work Conditions

  • Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks
  • In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas
  • Sudden changes in temperature in work area and while outside
  • Fumes from food odors
  • Exposure to cornmeal dust
  • Cramped quarters including walk-in cooler
  • Hot surfaces/tools from oven up to 500 degrees or higher
  • Sharp edges and moving mechanical parts

Sensing

  • Talking and hearing on telephone
  • Near and mid-range vision for most in-store tasks
  • Depth perception
  • Ability to differentiate between hot and cold surfaces

Temperaments

  • The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions

Additional Information

Physical Requirements including, but not limited to the following:

Standing

  • Most tasks are performed from a standing position

Walking

  • For short distances for short durations

Lifting

  • Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck
  • Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'
  • Cases are usually lifted from floor and stacked onto shelves up to 72"high

Carrying

  • Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves
  • Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store
  • Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray

Pushing

  • To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24"- 30" and requires a force of up to 7.5 pounds to push
  • Trays may also be pulled

Climbing

  • Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance

Stooping/Bending

  • Forward bending at the waist is necessary at the pizza assembly station
  • Toe room is present, but workers are unable to flex their knees while standing at this station
  • Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day
  • Forward bending is also present at the front counter and when stocking ingredients

Crouching/Squatting

  • Performed occasionally to stock shelves and to clean low areas

Reaching

  • Reaching is performed continuously; up, down and forward

Hand Tasks

  • Eye-hand coordination is essential; use of hands is continuous during the day
  • Frequently activities require use of one or both hands
  • Shaping pizza dough requires frequent and forceful use of forearms and wrists
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CEO of Domino's
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Average salary estimate

$31000 / YEARLY (est.)
min
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$27000K
$35000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Customer Service Rep(04785) - 1539 Mt Rose Ave, Domino's

At Domino's Pizza, we're all about having fun while delivering top-notch service, and our Customer Service Rep position at 1539 Mt Rose Ave, York, PA is no exception! As a Customer Service Rep, you’ll enjoy a fast-paced environment where no two days are the same! We understand that work should feel good, not boring, and being part of our team means you get to be your authentic self. Your responsibilities will involve taking orders, creating mouth-watering pizzas, and ensuring each customer walks away with a smile on their face. Plus, we provide comprehensive training to set you up for success on day one. But it doesn’t stop there! Many of our team members have started right where you are now and have moved up to become franchise owners and managers, thanks to the opportunity for growth we offer. It isn’t just about making pizzas; it’s about building a career in a fun, dynamic environment. You will have the chance to develop your skills, like upselling while keeping that positive attitude shining bright. Let’s not forget the flexible hours that work around your life, whether you are a student, a parent, or someone just looking for a side gig. From general cleaning duties to cash handling, every task contributes to creating a warm, welcoming atmosphere. If you're ready to bring your unique talents into a place that values teamwork, customer service excellence, and fun, joining our Domino's family could be the perfect match for you!

Frequently Asked Questions (FAQs) for Customer Service Rep(04785) - 1539 Mt Rose Ave Role at Domino's
What does a Customer Service Rep do at Domino's Pizza?

A Customer Service Rep at Domino's Pizza plays a crucial role in ensuring that customers have a great experience. This entails taking orders over the phone and in person, making delicious pizzas, handling cash, and addressing any customer concerns with a friendly attitude. Your contributions directly impact customer satisfaction and can lead to opportunities for advancement within the company.

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What are the benefits of working as a Customer Service Rep at Domino's Pizza?

Working as a Customer Service Rep at Domino's Pizza comes with many benefits, including flexible scheduling, a supportive training program, and opportunities for career growth. Team members often start in this role and progress to management or even become franchise owners! Plus, the atmosphere is fun and vibrant, making it a great place to work.

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How does Domino's Pizza train their Customer Service Representatives?

Domino's Pizza provides comprehensive training for their Customer Service Representatives. New hires are paired with a manager or experienced teammate who guides them through the ropes in-store. This hands-on approach ensures that you’ll be well-prepared to hit the ground running and provide exceptional service.

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Can I work part-time as a Customer Service Rep at Domino's Pizza?

Yes! Domino's Pizza offers flexible part-time positions for Customer Service Reps. This setup is ideal for students or anyone looking to supplement their income. You’ll have the freedom to schedule your shifts around other commitments while still benefiting from great training and team dynamics.

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What qualities make a great Customer Service Rep at Domino's Pizza?

A great Customer Service Rep at Domino's Pizza is someone who possesses strong communication skills, a friendly disposition, and the ability to multitask in a fast-paced environment. Being enthusiastic about pizza and ready to engage with customers can make you a standout team member. Adaptability and teamwork are also key traits for success in this role.

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What kind of environment can I expect while working as a Customer Service Rep at Domino's Pizza?

Working as a Customer Service Rep at Domino's Pizza is all about a lively and dynamic environment. You'll find that each store has its own personality, with a focus on recognition and team collaboration. The atmosphere promotes fun while ensuring that the quality of pizza and customer satisfaction remain a top priority.

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Are there opportunities for growth from the Customer Service Rep role at Domino's Pizza?

Absolutely! Many employees who start as Customer Service Reps at Domino's Pizza have advanced their careers to management or even became franchise owners. The company fosters an environment of progression and values the unique contributions of its team, so with hard work and dedication, you can definitely grow your career here.

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Common Interview Questions for Customer Service Rep(04785) - 1539 Mt Rose Ave
How would you handle a challenging customer as a Customer Service Rep?

When dealing with a challenging customer, it’s important to remain calm and listen attentively to their concerns. Acknowledge their feelings and assure them that you will do your best to resolve the issue. Offering a solution or alternative can go a long way in turning their experience around. Showcase your problem-solving skills and commitment to customer satisfaction during this discussion.

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What are your strategies for upselling at Domino's Pizza?

Effective upselling strategies involve creating dialogue with customers, understanding their preferences, and suggesting complementary items. You might say, 'If you love pepperoni, have you considered adding extra cheese to your pizza or trying our cheesy bread as an excellent side?' This approach highlights awareness of their preferences and increases their satisfaction while benefiting the business.

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Can you explain how you prioritize tasks in a busy environment?

In a bustling environment like Domino's Pizza, prioritizing tasks starts with evaluating urgency and impact. I focus on customer orders that are about to be served first, handle cash transactions promptly, and ensure that the kitchen is stocked with necessary ingredients. By staying organized and communicating with teammates, I'm able to keep the workflow smooth and efficient.

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Describe a time when you worked as part of a team to achieve a goal.

Share a story where you collaborated with coworkers, perhaps during a peak hour where teamwork was essential to manage orders. Discuss your specific role and how effective communication, mutual support, and a shared goal led to successful service delivery and satisfied customers, emphasizing your ability to be an asset in a team environment.

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What do you consider the most important aspects of customer service?

The key aspects of customer service include effective communication, active listening, empathy, and a positive attitude. This encompasses understanding customer needs and responding appropriately, ensuring a pleasant experience, and resolving any issues swiftly, ultimately fostering customer loyalty and satisfaction.

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How do you handle stress during busy periods?

Handling stress during busy times involves staying focused, taking deep breaths, and prioritizing tasks. I break down larger tasks into smaller, manageable steps, ensuring I'm not overwhelmed. Utilizing teamwork is also crucial; I communicate smoothly with my teammates to distribute tasks effectively, alleviating pressure on myself.

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What motivates you to work at Domino's Pizza?

I am motivated by the opportunity to work in a dynamic, fun environment where I can meet new people and develop my skills. Domino’s focus on growth and recognition aligns with my career goals, and the chance to contribute to a team that serves delicious pizzas brings me joy.

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How would you ensure cleanliness and food safety in your work?

I ensure cleanliness and food safety by strictly adhering to the hygiene protocols set by Domino's Pizza. Regularly cleaning work surfaces, following proper food handling procedures, and consistently checking the quality of ingredients are all part of my commitment to maintaining a safe and welcoming environment for customers.

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Can you explain the importance of communication among team members?

Communication is vital among team members to ensure all tasks are completed efficiently and effectively. It prevents misunderstandings, allows for coordination during busy periods, and fosters a supportive atmosphere where everyone feels valued. Keeping open lines of communication enables us to exceed customer expectations and enhance their experiences.

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What would you do if you do not know the answer to a customer's question?

If I'm faced with a question I cannot answer, I would promptly inform the customer that I will find out for them rather than guessing. I'd consult a team member or manager with the necessary knowledge to provide accurate information. It's essential to maintain transparency and ensure customers receive the correct details.

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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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Part-time, on-site
DATE POSTED
November 26, 2024

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