Customs Account Specialist

A Customs Account Specialist at Delmar is responsible for onboarding US Brokerage accounts into the company’s systems. This includes entering service rates, maintaining records, managing financial security applications for importers, and collaborating with government agencies to ensure compliance with U.S. Customs regulations.

To become a Customs Account Specialist at Delmar, you should possess advanced skills in MS Word and Excel, knowledge of U.S. Customs regulations, and experience in customs and transportation. A college degree or equivalent is preferred, along with a US Customs brokerage license or CCS for added advantage.

The salary range for a Customs Account Specialist at Delmar is between $40,000 and $55,000 USD, which reflects the company’s commitment to providing competitive compensation for its employees.

As a Customs Account Specialist at Delmar, you can expect comprehensive health and dental care benefits, a balance between work and home life, and equal opportunity without discrimination.

While prior customs experience is considered an asset for the Customs Account Specialist position at Delmar, passion for the industry, willingness to learn, and ability to work independently and as part of a team are equally important.

Delmar looks for self-motivated candidates who are detail-oriented, organized, and possess excellent communication skills. Being able to multitask effectively in a fast-paced environment is also crucial for this role.

To prepare for a Customs Account Specialist interview at Delmar, familiarize yourself with U.S. Customs regulations, review logistics and customs terminology, and be ready to discuss your previous work experiences that demonstrate your qualifications for the role.

A Customs Account Specialist primarily handles onboarding of brokerage accounts, managing service records, responding to rate inquiries, and ensuring compliance with customs regulations. When answering, highlight your understanding of these functions and how your background aligns with them.

Ensuring compliance involves staying updated on changing regulations, being proactive in record-keeping, and communicating with relevant stakeholders. Discuss specific strategies you've utilized in past roles to maintain compliance effectively.

Share any direct experience you have with applying for financial securities, as well as your understanding of the process involved. Highlight your attention to detail and problem-solving skills as crucial aspects in this task.

Explain your prioritization and time management skills when dealing with multiple tasks. Provide examples of how you've successfully managed deadlines while maintaining attention to detail in past positions.

Discuss your proficiency level with MS Excel, including specific functions you are comfortable with. If you have experience with Salesforce, mention how you've used it to enhance customer relationship management.

Effective communication is key. Share strategies such as active listening, conveying complex information clearly, and maintaining a professional demeanor. Give examples from your past that illustrate your communication skills.

Customer service is integral, as the role involves directly interacting with clients regarding their customs accounts. Emphasize your approach to delivering exceptional customer service and how it positively impacts client satisfaction.

Identify potential challenges like changing regulations or client expectations. Discuss strategies for overcoming these, such as continuous learning and effective communication with clients and team members.

Share a specific experience of a challenging client interaction where you used problem-solving skills and effective communication to resolve their issues. Ensure to highlight the positive outcome resulting from your approach.

Express your enthusiasm for Delmar’s work culture, its commitment to client satisfaction, and how your values align with the company's mission. Share what excites you about contributing to their success as a Customs Account Specialist.