Job details

Senior Technical Account Manager

At Deputy, we empower businesses to build thriving workplaces - ones where staff are engaged, customers are served well, businesses are legally compliant, and companies’ profits thrive. Our reach extends across 100+ countries worldwide, serving more than 330,000 workplaces.

Deputy is a global SaaS workforce management company headquartered in Sydney, San Francisco, and London, backed by top investors and recently surpassed $100m in annual recurring revenue. We've helped millions of workers across industries and aim to empower 80% of the global workforce. If you're passionate about improving the world of work, one shift a time, join us at Deputy and help shape the future of hourly employment!

Here at Deputy, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.

The Team: Our Customer Success team is passionate, creative, and customer-centric. We help advise and guide a wide variety of global customers from industries like retail to food & beverage to retail and many more. Our key focus is empowering customers to leverage Deputy’s tools to achieve strategic outcomes and help them grow their businesses into thriving workplaces. As a team we value the diverse perspectives and experiences each team member brings to the table and are looking for individuals who are passionate about having a huge part in building a best in class experience for our customers.

The Role: A Senior Technical Account Manager (TAM) proactively works alongside the Customer Success team to support the growth and expansion of Deputy products with our strategic and CSM managed customers. TAM’s utilize their technical acumen and customer-facing skills to effectively help plan and provide solutions that improve the value and usability of Deputy for our customers. This role is a major part of our post-sales process and will demonstrate success through the retention of customers.

Key Responsibilities

Drive ongoing proactive technical consultation with key customers to support growth, satisfaction, utilization, and retention.
Be a technical advisor with your customers by understanding their business/operational needs and technical challenges, and help them achieve the greatest value from the Deputy platform.
Proactively conceptualize creative solutions to meet customers’ demands and partner collaboratively with our Success, Support, Delivery services, Product, and Engineering teams, plus Partners to facilitate the creation of the customer’s needs within the product globally
Facilitate the resolution of technical issues and translate these issues for support or engineering to help resolve quickly (diagnosis, document, etc.)
Institutionalize customer accounts by automating manual workflows, simplifying planning frameworks, and driving long-term solutions for customers.
Be the voice of the customer and act as a technical liaison by documenting and providing ongoing feedback to educate internal technical teams on customer needs and challenges.

Qualifications

5+ years of experience in a TAM role or similar role responsibilities
Software development and architecture experience is desirable
Project management experience and skills is highly desirable
Ability to analyse & interpret business requirements and customer interactions to anticipate and guide client needs
Confident with technical workflows around APIs, SFTP files and endpoints, and sync solutions
Confident in designing visual solutions and project documentation and presenting to all stakeholders both technical and non technical
Comfortable working cross-functionally with implementation, support, and engineering teams

Employee Perks

- Highly collaborative working environment

- Flexible co-working space in central London at Uncommon Liverpool St

- Free happy hours, afternoon tea, networking, and professional events

- Employee stock ownership from Day 1

- Employee pension matching programme

- Private health and dental insurance

- Paid parental leave to support you and your family

- Flexible holiday time, including 2 celebration days per year for those special moments

- Work from home stipend to help you get set up and succeed from home

Deputy believes in equal opportunity and that inclusiveness and diversity promotes innovation. Our global team members are from a variety of cultures. And we welcome different perspective and skills.

#LI-Hybrid

Deputy Glassdoor Company Review

4.2

Deputy DE&I Review

No rating

CEO of Deputy

Silvija Martincevic

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What You Should Know About Senior Technical Account Manager, Deputy

Join Deputy as a Senior Technical Account Manager and be part of a global mission to empower businesses in building thriving workplaces. With over 330,000 workplaces across more than 100 countries relying on our cutting-edge SaaS workforce management solutions, your role will be pivotal. You'll collaborate closely with our passionate Customer Success team, advising and guiding clients in sectors such as retail and food & beverage. Your excellent technical acumen combined with your customer-facing abilities will help you craft creative solutions that enhance the value and usability of Deputy’s platform. In this dynamic role, you’ll drive proactive technical consultations, ensuring client retention and satisfaction while working collaboratively with our skilled teams in support, engineering, and product development. This position is unique as you’ll serve as a vital link between our customers and internal teams, translating challenges into actionable insights. Are you ready to take on the challenge of ensuring our customers achieve the utmost success with Deputy? Your insights will not only benefit our clients but also contribute to shaping the future of hourly employment worldwide. If you have a knack for anticipating client needs and are passionate about facilitating solutions that drive growth, we invite you to apply and help us make a meaningful difference one shift at a time!

Frequently Asked Questions (FAQs) for Senior Technical Account Manager Role at Deputy

What does a Senior Technical Account Manager do at Deputy?

At Deputy, a Senior Technical Account Manager plays a crucial role in enhancing customer relationships by providing technical advice and support tailored to our clients' specific needs. This position focuses on understanding customer business requirements and translating them into actionable strategies that foster growth and retention.