CX Delivery Associate

Job Summary

A company is looking for a CX Delivery Associate for the UK, Ireland, Iberia, and Americas regions.

Key Responsibilities

• Provide regional client support, including order adjustments and managing follow-ups
• Collaborate with regional teams to identify gaps in the client experience and ensure effective service delivery
• Maximize client value through upsell and cross-sell recommendations while supporting the end-to-end delivery of tours

Required Qualifications

• Experience in client support or a related field
• Ability to work collaboratively with various teams and stakeholders
• Proven track record of proactive problem-solving and service improvement
• Understanding of operational functions within a client service environment
• Experience in mentoring or training others is a plus