Customer Support Specialist MTS

Job Summary

A company is looking for a Customer Support Specialist I (Temporary, must be MTS).

Key Responsibilities

• Assist Clinical Managers and Sprinters with real-time scheduling changes
• Field and resolve overnight questions and support requests from patients
• Triage inbound customer questions via phone, email, and SMS in a timely manner

Required Qualifications

• At least 2+ years of relevant experience in customer or patient service, healthcare required
• Experience working with Zendesk
• Proficiency in using electronic health record (EHR) systems and other healthcare software
• Ability to adapt to changing priorities and work effectively in a fast-paced environment
• Commitment to maintaining patient confidentiality and delivering high-quality, patient-centered care