SNP Care Coach

Job Summary

A company is looking for a Care Coordinator.

Key Responsibilities:

• Handle inbound and outbound calls from members, physicians, and clients to process requests
• Route messages to appropriate healthcare personnel and maintain clear and timely notes in patient charts
• Collect and validate patient demographic information while ensuring confidentiality according to HIPAA standards

Required Qualifications:

• High School Diploma or equivalent required
• Minimum 1-year experience in an office setting, preferably in a telehealth support role
• Basic competency in interpersonal skills and understanding policy provisions
• Proficient computer skills and ability to work remotely
• Strong organizational skills and ability to multi-task effectively