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General Manager (Sur La Table)

With over 50 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we’re all here for the same reason – to roll up our sleeves and create happiness through cooking and sharing good food.


The General Manager contributes to the success of a Sur La Table store by inspiring customers on all points of their culinary journey. The General Manager blends business acumen and operational knowledge to drive retail and culinary business results while building a high-performing team. This role uses discretion in assigning duties to employees and in employment decisions and is accountable for the achievement of sales goals, store operations, staffing and performance management of all store employees. The General Manager reports to the District Manager.


JOB DUTIES AND RESPONSIBILITIES:                                                                           

Models and directs employees to ensure customer service standards are met.

Creates an environment where employees are informed and capable by directing training activities for all retail and culinary employees.

Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to employees, maintained and consistently followed.

Manages the complete operations of the store. Ensures employees are effective at executing corporate initiatives in a timely, efficient and resource-wise manner. Delegates tasks appropriately and holds team accountable.

Proactively monitors and manages store staffing levels according to retail and culinary censuses and fluctuations in seasonal business needs.

Maintains an active performance development process. Provides coaching in the moment and performance feedback to employees. Conducts formal performance reviews.

Seeks opportunities to increase topline sales. Challenges and inspires employees to achieve and execute sales driving initiatives.

Analyzes and measures retail and culinary business trends. Develops and implements plans to drive topline sales, profitability and culinary revenue.

Completes the store schedule optimizing allocated hours to meet retail and culinary goals.

Stays informed by maintaining product knowledge, accesses available training and seeks out additional resources when necessary.

Ensures the accuracy and integrity of employee information including, but not limited to, Time and Attendance records and personal data.

Manages inventory, controls shrink, retail supply and culinary expenses.

Appropriately partners with District Manager, HQ Retail Operations, Human Resources and other departments as needed or necessary.

Ensures adherence to applicable wage and hour laws. Accurately records time worked according to SLT policy.

Demonstrates exceptional verbal and written communication skills with employees, customers, field management and corporate office.

Additional responsibilities as assigned by District Manager or HQ.


ESSENTIAL FUNCTIONS:

Ability to communicate verbally and work cooperatively with employees and customers.

Ability to remain in a stationary position for up to 3 hours at a time.

Ability to move about the store coaching and directing employees; selling to customers and retrieving merchandise from stockroom or sales floor.

Ability to grab, reach, push, pull, bend, stoop, kneel and crouch in order to retrieve and replenish merchandise.

Ability to work a varied schedule to observe employees and customers at different times of the day, week and year.

Ability to ascend/descend ladders in order to retrieve and/or move merchandise.

Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse in order to accomplish work.

Regular and predictable attendance.

Ability to lift and/or move merchandise weighing up to 35 lbs.


EXPERIENCE AND REQUIRED QUALIFICATIONS:

3-5 Years of progressively responsible retail management experience. Prior experience as a Sur La Table Store Manager, preferred.

Experience driving sales and motivating high performing sales teams.

Experience training others and holding teams accountable.

Experience leading and coaching teams of varied specialists.

Proven financial management skills.

Food Handler or Food Manager Certification.

Proficient in POS systems.

Familiarity with MS Office Suite (Word, Excel, Outlook).


Sur La Table Core Competencies for Everyone:

Focus on the Customer: You inspire and delight your customers.

Be Genuine: Your communication style is respectful, effective and sincere.

Make the Right Call: You effectively blend knowledge, experience, wisdom & decisive action.

Take Ownership: You are committed, responsible and provide solutions.

Achieve Results: You meet and exceed goals and expectations.

 

Sur La Table Leadership Competencies for People Managers:

Develop People: You never compromise on people.

Lead the Way: You influence positive outcomes.

Facilitate Success: Your team is motivated, engaged and accomplished.


This job description represents a summary of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description and other duties, as assigned, may be part of the job. This job description is not an employment agreement or contract. Sur La Table has the exclusive right to alter this job description at any time without notice.


 


CSC Generation Holdings family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws.


CSC Generation Holdings family of brands is committed to the full inclusion of all qualified individuals. As part of this commitment, CSC Generation will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please contact hrbenefits@cscshared.com.

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Average salary estimate

$70000 / YEARLY (est.)
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$60000K
$80000K

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What You Should Know About General Manager (Sur La Table), CSC Generation

Sur La Table is on the lookout for an enthusiastic General Manager to join our vibrant team in Miami, FL! Imagine being at the helm of a dynamic store where culinary dreams come to life! As the General Manager, you will play a vital role in inspiring our customers throughout their culinary journey while fostering a passionate team dedicated to providing top-notch service and delicious experiences. Your day-to-day will include driving sales and profitability by analyzing retail and culinary trends, as well as seamlessly managing store operations. You'll lead and motivate your team, ensuring they have the tools and training necessary to shine in their roles. Not only will you teach our staff the art of the culinary world, but you'll also cultivate an atmosphere filled with creativity and enthusiasm. Cultivating positive relationships will come naturally to you as you collaborate with various departments to optimize store performance and maintain high standards. Your strong communication skills will help you engage effectively with employees and customers alike. At Sur La Table, we believe in empowering our employees and creating an environment where everyone can thrive, so you'll also be responsible for performance management and coaching. If you’re ready to roll up your sleeves, ignite the passion for cooking in others, and lead a talented team, this General Manager position might be your perfect fit!

Frequently Asked Questions (FAQs) for General Manager (Sur La Table) Role at CSC Generation
What qualifications are needed for the General Manager position at Sur La Table in Miami, FL?

To qualify for the General Manager position at Sur La Table in Miami, FL, you should have 3-5 years of progressively responsible retail management experience. Preferred candidates will have prior experience as a Sur La Table Store Manager and a proven track record in driving sales and leading high-performing teams. Additionally, you'll need financial management skills and either a Food Handler or Food Manager Certification.

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What are the main responsibilities of a General Manager at Sur La Table?

As a General Manager at Sur La Table, your main responsibilities will include managing store operations, driving sales growth, leading and training your team, ensuring compliance with corporate policies, and maintaining high customer service standards. You'll also analyze business trends to develop strategies that boost profitability and culinary revenue.

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How does Sur La Table support the General Manager in their role?

Sur La Table supports its General Managers by providing continuous training opportunities, access to resources, and a collaborative environment with district and corporate teams. You'll have the backing to ensure your team is informed and equipped to deliver the best customer experiences.

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What skills are essential for success as a General Manager at Sur La Table?

Key skills for a successful General Manager at Sur La Table include exceptional communication, strong leadership capabilities, sound financial management, and a passion for customer service. You should also be adept at problem-solving, motivating teams, and adapting to fluctuating business needs.

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What is the work environment like for the General Manager at Sur La Table in Miami?

The work environment for a General Manager at Sur La Table in Miami is fast-paced, dynamic, and heavily team-oriented. You’ll take on a leadership role where every day presents new challenges and opportunities to create a joyful and engaging atmosphere for both staff and customers.

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How does the General Manager position at Sur La Table contribute to customer satisfaction?

The General Manager at Sur La Table contributes to customer satisfaction by leading a well-trained team, ensuring store operations are running smoothly, and driving initiatives that enhance the customer experience. With a focus on inspiring employees, the General Manager helps to create a welcoming and knowledgeable environment for shoppers.

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What opportunities for advancement exist for the General Manager at Sur La Table?

At Sur La Table, there are numerous opportunities for advancement for a General Manager. By demonstrating strong leadership and achieving business goals, you could be considered for higher management roles or specialty positions within corporate, allowing you to further your career in the culinary retail industry.

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Common Interview Questions for General Manager (Sur La Table)
Can you describe your previous experience in retail management?

When answering this question, highlight specific roles where you gained management experience, especially any that relate to the food or culinary industry. Focus on key achievements in driving sales, managing teams, and improving customer service.

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How do you motivate your team during busy store hours?

Discuss strategies you’ve used in the past, such as setting clear goals, providing real-time feedback, and recognizing team efforts. Emphasize your ability to create a positive work environment that encourages collaboration.

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What steps would you take to analyze and improve sales performance?

Describe the process you would follow to analyze sales data, identify trends, and develop actionable plans to boost performance. Mention collaboration with your team to implement strategies and encourage their input.

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How do you ensure compliance with company policies and procedures?

You should explain your methods for communicating policies to employees, conducting training sessions, and regularly reviewing adherence to procedures. Provide examples of how you've successfully maintained standards in previous roles.

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What is your approach to customer service?

Discuss your philosophy on customer service, emphasizing the importance of a customer-first mentality. Provide examples of how you've trained your teams to excel in this area and how you personally engage with customers.

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Can you share a challenging situation you faced in your management career and how you resolved it?

Choose a specific challenge, outline the steps you took to address it, and conclude with the positive outcome. This showcases your problem-solving skills and ability to remain calm under pressure.

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How would you promote a positive store culture?

Describe your strategies for building a positive culture, like encouraging open communication, recognizing achievements, and fostering teamwork. Emphasize how this contributes to employee satisfaction and improved customer service.

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In your opinion, what makes a successful General Manager?

Discuss critical traits you see in successful General Managers, such as strong leadership qualities, understanding of the business, and an ability to inspire others. Tie this back to your personal characteristics and experiences.

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What experience do you have with inventory management?

Provide details on your experience with inventory control, such as specific systems you’ve used, implementing procedures to manage stock levels efficiently, and strategies for minimizing shrink.

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How would you develop your team's skills in culinary knowledge?

Explain how you would create training opportunities, encourage team participation in workshops, and provide resources that reinforce culinary knowledge. Illustrate how this not only improves the team but enhances the customer experience as well.

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Full-time, on-site
DATE POSTED
November 24, 2024

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