With over 50 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we’re all here for the same reason – to roll up our sleeves and create happiness through cooking and sharing good food.
The General Manager contributes to the success of a Sur La Table store by inspiring customers on all points of their culinary journey. The General Manager blends business acumen and operational knowledge to drive retail and culinary business results while building a high-performing team. This role uses discretion in assigning duties to employees and in employment decisions and is accountable for the achievement of sales goals, store operations, staffing and performance management of all store employees. The General Manager reports to the District Manager.
JOB DUTIES AND RESPONSIBILITIES:
Models and directs employees to ensure customer service standards are met.
Creates an environment where employees are informed and capable by directing training activities for all retail and culinary employees.
Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to employees, maintained and consistently followed.
Manages the complete operations of the store. Ensures employees are effective at executing corporate initiatives in a timely, efficient and resource-wise manner. Delegates tasks appropriately and holds team accountable.
Proactively monitors and manages store staffing levels according to retail and culinary censuses and fluctuations in seasonal business needs.
Maintains an active performance development process. Provides coaching in the moment and performance feedback to employees. Conducts formal performance reviews.
Seeks opportunities to increase topline sales. Challenges and inspires employees to achieve and execute sales driving initiatives.
Analyzes and measures retail and culinary business trends. Develops and implements plans to drive topline sales, profitability and culinary revenue.
Completes the store schedule optimizing allocated hours to meet retail and culinary goals.
Stays informed by maintaining product knowledge, accesses available training and seeks out additional resources when necessary.
Ensures the accuracy and integrity of employee information including, but not limited to, Time and Attendance records and personal data.
Manages inventory, controls shrink, retail supply and culinary expenses.
Appropriately partners with District Manager, HQ Retail Operations, Human Resources and other departments as needed or necessary.
Ensures adherence to applicable wage and hour laws. Accurately records time worked according to SLT policy.
Demonstrates exceptional verbal and written communication skills with employees, customers, field management and corporate office.
Additional responsibilities as assigned by District Manager or HQ.
ESSENTIAL FUNCTIONS:
Ability to communicate verbally and work cooperatively with employees and customers.
Ability to remain in a stationary position for up to 3 hours at a time.
Ability to move about the store coaching and directing employees; selling to customers and retrieving merchandise from stockroom or sales floor.
Ability to grab, reach, push, pull, bend, stoop, kneel and crouch in order to retrieve and replenish merchandise.
Ability to work a varied schedule to observe employees and customers at different times of the day, week and year.
Ability to ascend/descend ladders in order to retrieve and/or move merchandise.
Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse in order to accomplish work.
Regular and predictable attendance.
Ability to lift and/or move merchandise weighing up to 35 lbs.
EXPERIENCE AND REQUIRED QUALIFICATIONS:
3-5 Years of progressively responsible retail management experience. Prior experience as a Sur La Table Store Manager, preferred.
Experience driving sales and motivating high performing sales teams.
Experience training others and holding teams accountable.
Experience leading and coaching teams of varied specialists.
Proven financial management skills.
Food Handler or Food Manager Certification.
Proficient in POS systems.
Familiarity with MS Office Suite (Word, Excel, Outlook).
Sur La Table Core Competencies for Everyone:
Focus on the Customer: You inspire and delight your customers.
Be Genuine: Your communication style is respectful, effective and sincere.
Make the Right Call: You effectively blend knowledge, experience, wisdom & decisive action.
Take Ownership: You are committed, responsible and provide solutions.
Achieve Results: You meet and exceed goals and expectations.
Sur La Table Leadership Competencies for People Managers:
Develop People: You never compromise on people.
Lead the Way: You influence positive outcomes.
Facilitate Success: Your team is motivated, engaged and accomplished.
This job description represents a summary of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description and other duties, as assigned, may be part of the job. This job description is not an employment agreement or contract. Sur La Table has the exclusive right to alter this job description at any time without notice.
CSC Generation Holdings family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws.
CSC Generation Holdings family of brands is committed to the full inclusion of all qualified individuals. As part of this commitment, CSC Generation will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please contact hrbenefits@cscshared.com.
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Sur La Table is on the lookout for an enthusiastic General Manager to join our vibrant team in Miami, FL! Imagine being at the helm of a dynamic store where culinary dreams come to life! As the General Manager, you will play a vital role in inspiring our customers throughout their culinary journey while fostering a passionate team dedicated to providing top-notch service and delicious experiences. Your day-to-day will include driving sales and profitability by analyzing retail and culinary trends, as well as seamlessly managing store operations. You'll lead and motivate your team, ensuring they have the tools and training necessary to shine in their roles. Not only will you teach our staff the art of the culinary world, but you'll also cultivate an atmosphere filled with creativity and enthusiasm. Cultivating positive relationships will come naturally to you as you collaborate with various departments to optimize store performance and maintain high standards. Your strong communication skills will help you engage effectively with employees and customers alike. At Sur La Table, we believe in empowering our employees and creating an environment where everyone can thrive, so you'll also be responsible for performance management and coaching. If you’re ready to roll up your sleeves, ignite the passion for cooking in others, and lead a talented team, this General Manager position might be your perfect fit!
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