Job details

Business and Systems Analyst, Corporate Technology Solutions

We are looking for a Business and Systems Analyst to join our dynamic Corporate Technology Solutions team. This is an individual contributor position where you will play an important role in supporting CrossCountry’s catalog of technical systems and change management initiatives. You’ll work closely with our experienced team of system administrators and change managers to support our systems, cross-functional support teams, and diverse user population.

What You’ll Do:

Ensure smooth daily operation of assigned applications by monitoring performance, supporting necessary system changes, and ensuring timely completion.
Collaborate with stakeholders to translate business requirements into detailed specifications and comprehensive test plans.
Troubleshoot and resolve business user issues.
Perform standard business as usual (BAU) system maintenance, such as user setup and permission updates.
Facilitate communication and issue resolution between business and technical staff.
Identify opportunities for process improvement and suggest actions to enhance efficiency.
Assist in governance and change management tasks, such as preparing presentations, reports, and managing the change request Smartsheet database.
Assist team’s change management strategy and execution to support the adoption of new processes, systems, and tools across the organization, including communications, documentation, training, and assessing and mitigating risk related to change initiatives.
Support development of project and change management plans.
Document and optimize workflows and processes.
Foster a culture of continuous improvement and innovation within the technology team.

What You’ll Bring:

Desire to work on a high-energy cross-functional team with a technical focus.
Resourceful learner with a high aptitude for technology and software applications.
Business acumen or an enthusiasm for learning the fundamentals of business operations processes.
Customer service mindset and a passion for improving efficiency and the user experience.
Organized and detail oriented with strong communication, interpersonal, and problem-solving skills.
Ability to be on-site at our McLean, Virginia office 2-3 days per week.

Qualifications:

Experience with or knowledge of Business Information Systems (Salesforce, Kantata, Workday, Concur preferred).
Familiarity with helpdesk ticketing systems (InvGate preferred).
Understanding of data security principles.
Bachelor’s Degree from an accredited university.

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Benefits Summary

The CrossCountry total rewards package includes comprehensive healthcare options, including medical, dental, and vision coverage; flexible spending accounts; and a 401(k) with company matching. Additionally, employees can take advantage of generous parental and maternity leave policies, technology stipends, and wellness reimbursement programs, all designed to support both professional growth and personal well-being.

Equal Employment Opportunity (EEO)

CrossCountry provides equal employment opportunities (EEO) to all employees and applicants for employment and believes that respect and fair treatment are critical to creating a productive, diverse, and inclusive workplace.

As an equal opportunity employer, CrossCountry is fully committed to comply with all federal, state, and local laws and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, pregnancy, genetics, sexual orientation, protected veteran status, gender identity or expression or any other characteristic protected by federal, state or local laws. This policy also complies with pay transparency and labor laws and applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Average salary estimate

$90000 / YEARLY (est.)

min

max

$80000K

$100000K

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What You Should Know About Business and Systems Analyst, Corporate Technology Solutions, CrossCountry Consulting

Join the innovative team at CrossCountry as a Business and Systems Analyst, where you'll become an essential player in our Corporate Technology Solutions department. This role offers the opportunity to dive into the world of technology systems and work alongside adept system administrators and change managers. Your key responsibilities will include ensuring the smooth operation of applications, facilitating communications between technical staff and business stakeholders, and translating business requirements into precise specifications. In this dynamic environment, you'll not only troubleshoot user issues but also explore avenues for process improvement. Your ability to document and optimize workflows, while supporting our governance and change management tasks, will play a pivotal role in fostering a culture of continuous improvement. We value resourceful learners who are passionate about technology and customer service, so if you have a keen eye for details and thrive in a collaborative, high-energy setting, we want to hear from you! You'll have the chance to contribute to project and change management plans, optimizing user experiences and ensuring our business processes run smoothly. Plus, you will have the flexibility to work from our McLean, VA office a few days a week. If you are excited to learn about business operations and eager to take part in transformative technology initiatives, don’t miss out on this fantastic opportunity with CrossCountry.

Frequently Asked Questions (FAQs) for Business and Systems Analyst, Corporate Technology Solutions Role at CrossCountry Consulting

What does a Business and Systems Analyst do at CrossCountry?

As a Business and Systems Analyst at CrossCountry, you will be responsible for ensuring the smooth operation of technical systems, troubleshooting user issues, and collaborating with stakeholders to translate business requirements into actionable specifications. Your role will also involve supporting change management initiatives and optimizing processes to enhance user experience.