Business Systems Analyst, Senior/Lead

As a Senior/Lead Business Systems Analyst at Zones, you are responsible for understanding the business needs of various user groups and designing effective system solutions. You'll act as a liaison between business users and development teams, managing projects, developing functional specifications, and ensuring application support to improve overall business functions.

Candidates applying for the Senior/Lead Business Systems Analyst position at Zones should possess a BA/BS in Computer Science, Business, or a related field, along with over 4 years of relevant experience in business systems analysis. A CBAP certification and MS Certified: Dynamics 365 Finance Functional Consultant Associate are highly preferred qualifications.

Key skills for a Senior/Lead Business Systems Analyst at Zones include strong technical and analytical abilities, excellent communication skills, problem-solving aptitude, and the capability to manage multiple projects simultaneously. Familiarity with ERP systems and project management tools is also crucial.

Day-to-day activities for a Senior/Lead Business Systems Analyst at Zones include collaborating with users, developing business requirements, managing support issues, and mapping business processes to ERP capabilities. You will also lead projects, monitor enhancements, and ensure systems meet user needs effectively.

Zones is committed to the professional growth of its Senior/Lead Business Systems Analysts by offering comprehensive benefits packages, including medical and vision coverage, paid time off, and opportunities for continuous learning. Employees are encouraged to embrace technology and innovative practices in their roles.

The culture at Zones is collaborative, client-centric, and embraces lifelong learning. As a Senior/Lead Business Systems Analyst, you will work alongside a diverse team passionate about technology and innovation in a dynamic environment, where every employee's contribution is valued.

Yes! Zones promotes a culture of growth and career advancement. Senior/Lead Business Systems Analysts have opportunities to take on larger projects, develop leadership skills, and expand their expertise within the company, enabling career progression in various IT fields.

To understand user requirements, I begin by conducting interviews and facilitating workshops with stakeholders to gather needs. I also analyze existing documentation and data flows, ensuring comprehensive knowledge of the current processes before proposing solutions that align with user needs.

In a previous role, I managed a project where we needed to overhaul an outdated ERP system. Challenges included gathering requirements from multiple departments and managing their expectations. I successfully facilitated discussions that led to streamlined processes, resulting in improved efficiency and user satisfaction.

I prioritize projects by assessing their impact on business value and urgency. I utilize project management tools to track deadlines and resources, ensuring clear communication with stakeholders to align priorities based on overall company goals.

I am proficient in using business analysis tools like JIRA and Confluence, along with methodologies such as Agile and Waterfall. I leverage these tools to create user stories, manage backlogs, and document requirements systematically.

I approach conflicts by promoting open dialogue and understanding both perspectives. I facilitate meetings where both sides can express concerns and work towards a mutually beneficial solution, ensuring that the project's integrity remains intact while satisfying business needs.

My approach involves involving key users early in the testing process to ensure their feedback is incorporated. I develop clear testing plans and criteria, facilitating testing sessions that validate solutions against requirements and documenting results for transparency.

Communication is vital for a Business Systems Analyst because it bridges the gap between technical teams and business users. Effective communication ensures that requirements are clearly articulated, reducing misunderstandings and fostering collaboration, ultimately leading to successful project delivery.

After implementation, I assess system solutions through user feedback, performance metrics, and follow-up interviews. I compare the outcomes against the initial goals to measure effectiveness and identify areas for improvement.

During a project, I manage change requests by establishing a formal process for submitting and reviewing changes. I assess the impact on timelines and resources, then communicate decisions to stakeholders, ensuring transparency and alignment throughout the project lifecycle.

The most critical aspect of a Business Systems Analyst's role is to act as a mediator between business needs and technical solutions. The ability to translate complex technical language into meaningful insights for stakeholders is essential for the success of any project.