Job details
![Newsletter form background]()
Sr. Field Technician
Company
SDI Presence LLC is an IT consultancy and managed services provider (MSP) that leverages its strong team presence to advance our clients to a secure digital enterprise. With a 28-year corporate resume, SDI delivers strategic managed services, IT consulting, and hybrid multicloud infrastructure solutions to optimize our clients’ technology environments. SDI is NMSDC-certified, with a portfolio of clients that includes some of the nation’s largest airports, utilities, commercial real estate portfolios, and government agencies. SDI is backed by Abry Partners, a Boston-based sector-focused private equity firm with $5B under management and more than 30 years of experience in the technology market. Visit us at SDIPRESENCE.COM and connect with us on TWITTER and LINKEDIN.
Although we list out what we generally look for in this job description, we are very likely missing other attributes and skills that you have that could make you a great fit but are not currently listed. The point we’re getting at is it doesn’t hurt to take a chance and apply!
Summary
The Senior Field Technician supports and maintains both administrative and instructional computers, software, and networks. This work includes the repair of all technology-related equipment. The Field Technician provides on-site assistance to install, maintain, test, and repair systems and networks. Utilizes intermediate technical knowledge to implement and support IT initiatives. Provides technical support and resolves problems of a moderately complex nature. May assist users/departments in implementing requests or proposals and in determining information systems needs assessments. May supervise or provide functional direction to staff or student employees.
The Senior Field Technician supports and maintains both administrative and instructional computers, software, and networks. This work includes the repair of all technology-related equipment. The Field Technician provides on-site assistance to install, maintain, test, and repair systems and networks. Utilizes intermediate technical knowledge to implement and support IT initiatives. Provides technical support and resolves problems of a moderately complex nature. May assist users/departments in implementing requests or proposals and in determining information systems needs assessments. May supervise or provide functional direction to staff or student employees.
Responsibilities
• Provide issue resolution (network (Palo Alto), server (VMware), end-user support (Windows)), system integration, and documentation services
• Maintain, repair, and troubleshoot desktop hardware and software packages
• Interact with end-users to identify current computing procedures and desktop-based systems
• Responsible for writing help desk documentation for ticket resolution
• Provide issue resolution (network (Palo Alto), server (VMware), end-user support (Windows)), system integration, and documentation services
• Maintain, repair, and troubleshoot desktop hardware and software packages
• Interact with end-users to identify current computing procedures and desktop-based systems
• Responsible for writing help desk documentation for ticket resolution
Requirements
• 10+ years of industry experience in IT, Public Safety, or a related industry
• Experience resolving help desk tickets, maintaining servers, applications, and backups
• Exposure to project management is preferred
• Ability to work outside of standard business hours, when necessary, to perform system upgrades
• Experience with Microsoft Office products
• Possess strong oral and written communication skills
• Presentation skills – ability to speak effectively to management staff and all other client personnel
• Must be able to pass an extensive background process
• On-call rotation required
• 10+ years of industry experience in IT, Public Safety, or a related industry
• Experience resolving help desk tickets, maintaining servers, applications, and backups
• Exposure to project management is preferred
• Ability to work outside of standard business hours, when necessary, to perform system upgrades
• Experience with Microsoft Office products
• Possess strong oral and written communication skills
• Presentation skills – ability to speak effectively to management staff and all other client personnel
• Must be able to pass an extensive background process
• On-call rotation required
Desired Requirements
• Bachelor’s degree in MIS, CIS, Computer Science, or similar focus
• Understanding of Public Safety, Law Enforcement, Fire, and/or Emergency Medical Services (EMS)
• Bachelor’s degree in MIS, CIS, Computer Science, or similar focus
• Understanding of Public Safety, Law Enforcement, Fire, and/or Emergency Medical Services (EMS)
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Equal Opportunity Employer Statement
SDI Presence is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. SDI Presence makes hiring decisions based solely on qualifications, merit, and business needs at the time.
SDI Presence is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. SDI Presence makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Staffing Firms
SDI Presence does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between SDI Presence and the recruitment agency or party requesting payment of a fee.
SDI Presence does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between SDI Presence and the recruitment agency or party requesting payment of a fee.
SDI Presence Glassdoor Company Review
David Gupta
3.5
SDI Presence DE&I Review
3.9
CEO of SDI Presence
Approve of CEO
Average salary estimate
$80000
/ YEARLY (est.)
min
max
$70000K
$90000K
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Similar Jobs
Posted 12 days ago
Posted 11 days ago
Dental Insurance
Disability Insurance
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Vision Insurance
Family Medical Leave
Paid Holidays
Posted 10 days ago
Posted 13 days ago
Posted 7 days ago
Customer-Centric
Mission Driven
Inclusive & Diverse
Growth & Learning
Posted 5 days ago
Posted 13 days ago
Posted 10 days ago
S
By
SDI Presence
SDI offers an unmatched commitment to the quality delivery of these critical and impactful systems. Our clients can be confident that their SDI-delivered systems are 100% on-spec, on-budget and on-time. And that their IT systems are operating at p...
3 jobsMATCH
VIEW MATCH
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
LOCATION
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
November 29, 2024
Subscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
you, just ask me below!
Sign up for our weekly
newsletter of fresh jobs
ABOUT FINDNYCJOBS
FOR COMPANIES
REMOTE JOBS & MORE
LOOKING FOR A JOB?
FIND A JOB NEAR ME
CONNECT
