Cushing's Patient Advocate

As a Cushing's Patient Advocate at Corcept, you will establish strong relationships with patients, providing disease state education and supporting them through their treatment with Korlym. Key responsibilities include collaborating with internal teams and specialty pharmacies, documenting interactions while ensuring confidentiality, reporting product adverse events, and offering resources to individuals in the Cushing’s community. Your role is crucial in enhancing patient support and upholding Corcept’s commitment to excellence.

To be considered for the role of Cushing's Patient Advocate at Corcept, candidates should have at least a 4-year degree and a minimum of 5 years' experience in a healthcare setting. Preferred qualifications include direct patient support experience in nursing or medical social work, along with a strong foundation in endocrinology and pharmacotherapy. Bilingual skills in English and Spanish are also advantageous for effective communication.

Corcept is committed to providing a supportive environment for its Cushing's Patient Advocates through continuous professional development, access to resources, and collaboration with talented internal teams. The company values the commitment of its team members and offers opportunities for growth while ensuring that advocates feel empowered to make a positive impact on patients' lives.

The expected pay range for the Cushing's Patient Advocate position at Corcept is between $165,500 and $194,700, taking into account various factors such as geographic location, job-related skills, and education level. The offered compensation may differ based on individual qualifications and experience.

Corcept runs initiatives such as Cushing’s Connection, which provides resources and support for patients experiencing Cushing’s Syndrome. As a Cushing's Patient Advocate, you will play an essential role in connecting these individuals to their communities and ensuring they have access to the information and support they need throughout their treatment process.

A Cushing's Patient Advocate at Corcept has a significant impact on patients' lives by providing crucial education, emotional support, and essential information regarding their treatment with Korlym. By establishing trust and effective communication, advocates can help patients navigate their healthcare journeys, ultimately improving their quality of life.

Cushing's Patient Advocates utilize various tools and resources, including secure databases for documenting patient information, educational materials about Cushing’s Syndrome and Korlym, and collaboration channels with internal teams and specialty pharmacies. These resources enable advocates to provide comprehensive support and maintain high standards of patient care.

Establishing rapport with patients involves demonstrating empathy and understanding. Start by actively listening to their concerns and validating their feelings about their condition. Share relevant educational information to show that you comprehend their experience, and create a welcoming environment where they feel safe to express their emotions and ask questions.

When handling a difficult patient interaction, it’s essential to stay calm and attentive. Describe a specific situation where you used active listening to understand the patient’s concerns, addressed them with empathy, and offered clear solutions or support. Highlight your ability to remain composed and foster a positive outcome.

Discuss specific experiences related to patient education, such as leading workshops or one-on-one sessions. Emphasize your skills in simplifying complex medical information and tailoring your approach based on the patient's understanding level. Share outcomes that showcase your ability to enhance patient knowledge and satisfaction.

Emphasize the importance of confidentiality and detail the procedures you follow to protect patient information, such as adhering to HIPAA regulations and company policies. Explain your diligent documentation practices and the secure systems you utilize to ensure that sensitive data remains protected.

When working with a specialty pharmacy, collaboration is key. Describe how you would initiate communication, ask questions to clarify processes, and provide necessary patient information. Reinforce the importance of teamwork in ensuring seamless patient support and medication access.

Discuss the organizational strategies you implement, such as using digital tools for case management and prioritizing tasks based on urgency. Emphasize your commitment to accurate documentation by explaining how you routinely review and maintain patient notes to keep track of progress and follow-up needs.

Express your passion for patient advocacy and your admiration for Corcept's innovative approach to treating Cushing’s Syndrome. Mention how the company's commitment to excellence aligns with your professional values and desire to empower patients through education and support.

Approaching non-compliance requires sensitivity. Discuss how you would first seek to understand the reasons behind the patient’s non-compliance and actively listen to their concerns. Provide supportive guidance and resources while collaborating with their healthcare providers to find solutions that work for the patient.

Challenges may include managing high emotional stress levels in patients or navigating complex medical information. Discuss your strategies for overcoming these challenges, such as seeking guidance from colleagues, utilizing available resources, and continually focusing on empathy and understanding in all interactions.

Emphasize your commitment to continuous professional development by mentioning your resources for staying informed, such as scientific journals, professional networks, and attending relevant conferences. Highlight any specific training or certifications that contribute to your understanding of Cushing’s Syndrome and related treatments.