Senior Payroll Specialist

Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey.

We are a global leader in the experience analytics space, having secured $1.4 billion in funding and expanded to 15 offices worldwide. We’re here to stay—and we’re looking for team members that can help us further our growth.

Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other.

Important note: be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. For more information, visit our careers blog.

We’re looking for an experienced and reliable payroll professional to join our payroll team and report to the payroll senior manager. In this role you will oversee payroll operations across the US and Canada. This role plays a key part in ensuring timely, accurate payroll processing while supporting cross-functional collaboration and continuous improvement initiatives

• General responsibilities :
• Maintain up-to-date and audit-ready payroll records and documentation.
• Review and reconcile payroll data from Workday (HRIS) and ADP (Payroll system), and support Finance with payroll-to-GL reconciliations.
• Participate in analysis according to Finance department questions (FP&A, Accounting team etc.)
• Respond to employee payroll inquiries with professionalism and a customer-first mindset.
• Partner with HR, Benefits and Finance teams to align payroll processes with organizational goals and ensure accurate reporting.
• Ensure compliance to internal company policies.
• Lead payroll-related projects such as system upgrades, new benefit rollouts impact on payroll, and automation initiatives.
• Coordinate timelines, cut-off dates, and approvals in alignment with local and global requirements.
• Contribute to global payroll transformation initiatives and process harmonization projects, including defining payroll production and control standards
• Train and mentor junior payroll team members as the team grows.
• Collaborate with other payroll team members on a case-by-case basis, sharing expertise on specific issues without impacting primary responsibilities.
• 🇺🇸 US Payroll Responsibilities (In-house)
• Process and manage payroll across multiple US states, ensuring full compliance with federal, state, and local regulations.
• Ensure accurate and timely payroll cycles, including calculation of wages, overtime, bonuses, and deductions.
• Prepare and file payroll tax reports (e.g., W-2, 941, state unemployment) and support year-end tax activities.
• Stay current with wage & hour laws, tax rules, benefits and company policies to ensure ongoing compliance.
• 🇨🇦 Canadian Payroll Responsibilities (via local payroll provider)
• Oversee the end-to-end Canadian payroll Canadian Payroll Responsibilities (via local payroll provider)
• Oversee the end-to-end Canadian payroll process in collaboration with a third-party provider (ADP).
• Act as the main point of contact between the company and the local payroll vendor, ensuring service quality.
• Collect, review, and validate payroll input data (hires, terminations, compensation changes, etc.).
• Review vendor-generated payroll reports, validate for accuracy, and approve payroll for timely disbursement.
• process in collaboration with a third-party provider (ADP).
• Act as the main point of contact between the company and the local payroll vendor, ensuring service quality.
• Collect, review, and validate payroll input data (hires, terminations, compensation changes, etc.).
• Review vendor-generated payroll reports, validate for accuracy, and approve payroll for timely disbursement.

• 5+ years of experience in payroll, with strong exposure to multi-state US payroll.
• In-depth knowledge of federal, state, and local payroll regulations (US); familiarity with Canadian payroll standards is a plus.
• Proficient in ADP or similar payroll systems; experience with Workday or other HRIS is a plus.
• Strong analytical and reconciliation skills, with experience working with large datasets and Excel.
• Excellent interpersonal and communication skills, with the ability to collaborate across functions and regions.
• Highly organized, detail-oriented, and able to manage multiple deadlines effectively.
• Ability to work independently while maintaining alignment with global processes.
• Experience with payroll tax filings and year-end processes.
• Experience with equity payroll is a strong plus.
• Familiarity with working in a global, fast-paced environment is an advantage.

Why you should join Contentsquare

We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits. We are always assessing the perks we offer to ensure we’re aligned with the employees' needs.

Here are a few we want to highlight:

- Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year

- Work flexibility: hybrid and remote work policies

- Generous paid time-off policy (every location is different)

- Immediate eligibility for birthing and non-birthing parental leave

- Wellbeing and Home Office allowances

- A Culture Crew in every country we’re based in to coordinate regular activities for employees to get to know each other and bond outside of work

- Every full-time employee receives stock options, allowing them to share in the company’s success

- We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts

- And more benefits tailored to each country

Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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