Customer Service Representative

PURPOSE:

A Customer Service Representative performs higher level office support duties and provides specialized program support for the Sales Department. Customer Service Representatives, work directly with the sales agents to provide service to clients' changing insurance needs by selling and servicing various policy types such as auto insurance, homeowner’s insurance, commercial insurance, life insurance, health, and disability insurance. Customer Service Representatives explain policies, guide customers in the selection process, and maintain each client’s insurance records. They identify client insurance needs, make recommendations, and bring clients to closure with establishment of identified insurance products for new and existing client relationships. Perfect opportunity to continue your insurance sales career or begin the journey into the industry. 

DUTIES AND RESPONSIBILITIES:

• Provide introductory information to new and existing clients. 
• Determining the quickest, most effective way to answer a client's questions. 
• Working directly with Sales agents to find appropriate care and solutions for clients. 
• Prospecting, generating new business, retaining book-of-business, cross-selling, and customer service.(40 outbound calls a day, 20 outbound texts a day, 20 outbound emails a day)
• Help the agency achieve long-term success by following the agency’s guidelines and operational processes.
• Determine client's needs by quoting and explaining coverage options that meet their immediate and long-term goals.
• Obtain underwriting approval by completing an application for coverage.
• Complete coverage by delivering the policy; planning future follow-up visits, and evaluations of needs.
• Provide continuing service to customers by thoroughly completing service requests, customer policy reviews, and courtesy follow-up calls.
• Process all quotes/insurance applications.
• Promote all types of new insurance contracts or suggest additions/changes to existing ones.
• Evaluate business or individual customer's needs and propose protection plans that meet their criteria.
• Work with clients to deliver risk management strategies that fit their risk.
• Monitor insurance claims to ensure mutual satisfaction
• Constantly update job knowledge and learn about new products and services
• Fulfill all policy requirements
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

JOB QUALIFICATIONS:

• Must have a 4-40 Florida Customer Representative License or must be willing to acquire the 4-40 license through the company. 
• Speak fluent Spanish.
• Ability to answer a high volume of calls and/or emails daily.
• Ability to collaborate with and share workload with the sales team. 
• Technical and critical problem-solving skills. 
• Interpersonal skills to create a pleasant experience for all customers, such as being personable and attentive.
• Ability to project energy and motivate others.
• Aggressive pursuit of business and personal advancement.
• This position requires a person who must be able to work under stress and deal with the public effectively and professionally. 
• 2-3 years of relevant experience in an office environment.
• Able to type a minimum 35 words per minute (minimum).
• Results-driven, persistent - able to self-direct and work independently, showing initiative while seeking guidance when appropriate.
• Comfortable multitasking, organizing, and prioritizing tasks without guidance. 
• Time management expertise to ensure tasks are completed in a timely manner throughout the day. 
• Proficient technology usage skills.
• Honest and ethical team player.
• Sense of urgency with the ability to multitask under pressure
• Excellent communication skills, both written and verbal
• Strong attendance history of punctuality. 
• Responsible for training and onboarding new team members within the department, ensuring they have the necessary knowledge and resources to succeed in their roles.
• High School diploma or General Education Degree (GED) is required.
• Ability to pay close attention to detail and be flexible in a fast-paced and growing organization.

*Eligible to receive additional income through added bonus incentives*

At Comfort Insurance & Finances, we value our employees and strive to provide a comprehensive benefits package to support your well-being and career growth. Here’s what we offer:

• Dental & Vision Insurance: Comprehensive coverage to help keep you and your family healthy.
• 401(k) Matching: We’ll help you save for the future by matching your retirement contributions.
• Life Insurance: Peace of mind with life insurance coverage for you and your loved ones.
• Paid Time Off (PTO): Enjoy a healthy work-life balance with generous vacation, sick, and personal days.
• Career Development: Access to training, mentorship, and opportunities for professional growth to help you achieve your goals.
• Flexible Work Schedule: Work-life balance matters! We offer flexibility to accommodate your personal and professional needs.

Ready to join a team that invests in you?