Bilingual Case Manager I

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at-risk families, children, and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves.

The Colorado Coalition for the Homeless seeks a Bilingual (Spanish) Case Manager to work collaboratively as a member of the integrated health care teams situated within Stout Street Health Center (SSHC) to provide patient-centered case management services. These services include providing help with housing, public benefits, medical/mental health/substance treatment referrals, obtaining identifying documents, payee service referrals and other needs with the goal of ending their homelessness.  This position also develops working relationships within and outside of the organization to improve client access to needed services, and maintains documentation of all services provided.    This position is located at 2130 Stout St. Denver, CO 80205 and reports to the Program Manager.

• Choice of HMO or PPO health insurance coverage options: full-time employees contribute only 1% of their earnings for their own HMO health coverage and no more than 4% of their earnings for coverage of eligible dependents. We’re proud to offer same-and opposite-sex domestic partner coverage. 
• Choice of dental insurance or discount plan. 
• Vision insurance.  
• Flexible spending accounts for health care / dependent care / parking expenses. 
• Free basic life and AD&D insurance coverage. 
• Employee Assistance Program, a problem-solving resource available to you and your household members. 
• Dollar-for-dollar retirement plan matching contributions up to 5% of earnings with 3-year vesting. 
• Extensive paid time-off, including 9 holidays, 12 days of sick leave, and three weeks of vacation for new full-time employees in their first year. 

• Works as a member of the CCH Community Resources Team to provide face to face services to homeless individuals which may require meetings outside of the office.  Assist clients in recognizing and defining their own service needs, inform them of available services and help them access goods, services, financial benefits, ID’s, housing and other needs. 
• Consults regularly with client’s healthcare team to update treatment plans or modify interventions, as needed.   
• Works as a member of the SSHC integrated health care teams, homeless service providers in the community, and CCH programs to provide optimum coordination, communication and continuity of services. 
• Provides services to clients in a trauma-informed, culturally competent manner.  
• Advocates for the needs of individual clients as well as systemic change, whenever needed for the overall benefit of people experiencing homelessness. 
• Builds relationships with clients with the goal of housing, benefits and other resources needed to end clients’ homelessness. 
• Transports homeless individuals using a CCH vehicle or an approved personal vehicle. 
• Accepts referrals from Stout Street Health Center staff and works collaboratively with staff of all agencies to provide high quality service.  
• Links clients with resources and supports within the community to increase social integration and sense of connectedness.  
• Has a minimum of 80 client encounters each month with proper documentation in EHR. 
• Completes all necessary documentation and electronic data entry requirements in HMIS and ELF in a timely and thorough manner and in compliance with all relevant HIPAA regulations.  
• Coordinates on-going clinical and case management services to individuals. 
• Returns all work-related e-mails and voicemails.   
• Record all services in a timely and complete fashion in the EHR  
• Maintain up to date records in EHR  
• Record telephone and other communications as needed in the EHR  
• Manage tasks and scanning as needed to have a complete and current chart  
• Maintain accurate information regarding client’s insurance status  
• Utilize the EHR and any future upgrades as directed  

• Bachelor’s degree in human services, social work, psychology, international relations, or related field preferred.  
• Previous experience with homeless population or experience in a related direct human service field working with underserved populations preferred. 

• Experience, competence and sensitivity in working with people experiencing homelessness, especially those who have difficulty engaging in treatment, suffer from mental illness or substance addiction or are otherwise impaired. 
• Sound critical thinking and decision-making skills. 
• Consistently superb customer service skills; excellent interpersonal/assertive communications skills demonstrating a high degree of emotional intelligence. 
• Skill in operating office equipment such as computers, software (e.g., Microsoft Word, Excel and PowerPoint; e-mail) and telephones. 
• Skill in oral and written communications. 
• Skill in negotiating and mediating, particularly in sensitive situations. 
• Ability to communicate effectively with diverse populations. 
• Ability to function as a member of an interdisciplinary team and work with collaborating agencies. 
• Ability to manage tasks and activities in an environment that sometimes includes interpersonal conflict and chaos. 
• Ability to pass automobile insurance carrier’s motor vehicle record investigation. 

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Colorado Coalition for the Homeless is committed to delivering services, making employment-related decisions, selecting volunteers, and selecting vendors without regard to age over 40, race, sex, color, religion, creed, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity, gender expression, pregnancy, medical condition related to pregnancy, military status, or any other applicable status protected by law.