Outreach Case Manager

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at-risk families, children, and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves.

An Outreach Case Manager provides coordinated stabilization and time-limited case management support to clients in housing following exits from unsheltered homelessness or other transitional shelter sites. The Outreach Case Manager operates in a close team model within a larger collaborative of fellow case managers, outreach workers, outreach behavioral health navigators, street medicine nurses and providers, housing navigators, and other service providers from CCH and partner agencies dedicated to rapid exits from homelessness into housing and intentional follow-up care for at least the first year of housing. Services provided will include but are not limited to: relationship building and trauma-informed engagement, crises intervention, provision of basic needs ( food, clothing, household items, etc.),  medical and behavioral health care, transportation, client advocacy and linkage to services and supports necessary for stabilization in housing following a time-limited housing subsidy. This position collaborates closely with outreach and case management teams internally within the Denver Street Outreach Collaborative and externally with Denver’s HOST (Department of Housing Stability), and also with non-congregate shelter providers, housing programs, and other City or contracted entities as needed to best support retention in the program, remove barriers to stabilization, and pursue a variety of housing options beyond the initial period of intervention.  

NOTE: In order to ensure that our consumers receive the best possible care the candidate chosen to fill this position will be required to complete our internal credentialing and privileging process prior to a start date.  The credentialing and privileging timeline is dependent on the selected candidate's submission of documents necessary for clearance.  Please note that a start date will be scheduled once credentialing and privileging is complete.

• Choice of HMO or PPO health insurance coverage options: full-time employees contribute only 1% of their earnings for their own HMO health coverage and no more than 4% of their earnings for coverage of eligible dependents. We’re proud to offer same-and opposite-sex domestic partner coverage. 
• Choice of dental insurance or discount plan. 
• Vision insurance.  
• Flexible spending accounts for health care / dependent care / parking expenses. 
• Free basic life and AD&D insurance coverage. 
• Employee Assistance Program, a problem-solving resource available to you and your household members. 
• Dollar-for-dollar retirement plan matching contributions up to 5% of earnings with 3-year vesting. 
• Extensive paid time-off, including 9 holidays, 12 days of sick leave, and three weeks of vacation for new full-time employees in their first year. 

• Works collaboratively with homeless service providers in the Denver area to provide optimum coordination, communication, and continuity of services to individuals and households who are chronically homeless, vulnerable, and living in places not meant for human habitation.
• Builds relationships with clients with the ultimate goal of non-threatening engagement, information and resource dissemination, case management interventions including but not limited to: facilitating access to alternative/non congregate shelter options when appropriate and available; obtaining identification documents, benefits, and basic needs; addressing acute medical and behavioral health care concerns; reconnecting individuals to previously established relationships with service providers and case managers; referring and facilitating access to longer-term providers of case management, housing, and substance treatment services; and reunifying individuals with family when appropriate. When appropriate housing is not immanent or available, continues to help clients explore ways of improving material and emotional aspects of their lives.
• Provides housing-oriented case management services to homeless individuals who have been engaged by an outreach worker.
• Maintains documentation of all services provided to clients and records into CCH HMIS within 2-4 business days of the contact.
• Attempts to obtain all needed data elements for HMIS records upon the first encounter whenever possible or gathers such information as quickly as possible for entry of a complete HMIS client record.
• Works as a member of the Denver Street Outreach Collaborative (DSOC) to provide face-to-face outreach services to individuals and households who are homeless and surviving unsheltered in public places or places not meant for human habitation. Seeks to engage clients in a trauma-informed and culturally humble way, assist them in recognizing and defining their own service needs, inform them of available services, and help them access those services.
• Transports individuals who are homeless using a personal or organizational vehicle. 
• Accepts referrals from CCH staff and other agencies and works collaboratively with staff of all agencies to provide high quality service.  Reports back to referral source in a timely fashion to inform them of client disposition and additional services needed. 
• Participates in all necessary case conferencing, strategic planning meetings and huddles to ensure continuity of client care.
• Identifies persons who are eligible for existing CCH programs and assists clients with connecting to the appropriate intake staff in those programs.
• Develops service plans for persons targeted for independent housing.
• Participates in the Point in Time Survey, the Client Satisfaction Survey, Emergency Cold Weather Outreach, other outreach efforts, and other collaborative and community efforts, as needed.

• Bachelor’s degree in human services, social work, psychology, international relations, or related field preferred, not required. Experience may be substituted for education.
• Previous outreach experience with homeless population preferred; or related direct human service field working with underserved populations.

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Colorado Coalition for the Homeless is committed to delivering services, making employment-related decisions, selecting volunteers, and selecting vendors without regard to age over 40, race, sex, color, religion, creed, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity, gender expression, pregnancy, medical condition related to pregnancy, military status, or any other applicable status protected by law.