Client Experience Specialist - job 2 of 16

Job Summary

A company is looking for a Client Experience Specialist.

Key Responsibilities

• Act as the primary point of contact for a portfolio of clients, guiding them through their journey and building long-term relationships
• Coordinate service delivery across various teams to ensure timely and seamless client support
• Monitor client progress and milestones, proactively addressing any risks or blockers to enhance satisfaction

Required Qualifications

• Proven success in a client-facing or account management role
• Experience coordinating services across multiple departments or specialties
• Understanding of SaaS products, accounting, tax, payroll, or related services is a plus
• Salesforce or equivalent CRM experience preferred
• Bachelor's degree is a plus