Client Advocate - job 2 of 3

Job Summary

A company is looking for a Client Advocate.

Key Responsibilities

• Coordinate with necessary back office areas to resolve customer inquiries and issues
• Act as the primary point of contact for customer inquiries via calls, emails, and web chats
• Track activities in CRM and fulfill reporting requests from customers

Required Qualifications

• Bachelor's degree preferred
• 5+ years of client-facing experience or equivalent education and experience
• Thorough understanding of contract provisions and administrative policies
• Proven record of providing strong and effective customer service
• Experience effectively analyzing issues and identifying root causes