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Branch Manager - South Fayette Twp Pa

OBJECTIVE

As Manager of this financial center, you will have the opportunity to use your leadership experience and outgoing personality skills to build rapport with our members and create, develop, and build an effective team; manage the operations of the financial center, use your sales and member service experience and positive demeanor to expand and build strong member relationships. You’ll also have the opportunity to work with Business Development, Relationship Development/Sales, Real Estate and Consumer Lending partners to meet/exceed established goals set by your management team. You will contribute to an atmosphere of teamwork and community involvement with a professional image in the local community through organizations and committees.

WORKING HOURS

Flexible schedule based operational needs during the following hours of operation:

Monday - Thursday 9am - 5pm

Friday 9am - 6pm

Saturday 9am - 2pm 

MINIMUM QUALIFICATIONS

  • Business/Finance Degree preferred or equivalent combination of education and/or experience required
  • Minimum two years similar or transferrable experience required; working in an operation within a financial service industry preferred
  • Ability to lead and manage the activities of the financial center in a highly competitive market – growth, marketing promotions, sales, facilities, and operational changes
  • Commercial/Business account experience preferred– well versed in business deposit services and cash management services
  • Cash Management experience – ability to manage cash operations – audits, teller security, overall balancing
  • FI Knowledge/Experience – solid knowledge base of consumer deposit accounts and consumer loans; consumer loan authority is a plus
  • Sales Management experience – leading sales, coaching, establishing goals, measuring results and establishing employee sales plans
  • Exercise sound decision-making skills as it relates to balancing risk, profitability, and member service
  • Ability to maintain a strong, professional image with community involvement and networking; partner with Business Lending & Services to strengthen member relationships
  • Excellent interpersonal skills – both written and verbal communication skills are essential
  • Proficient computer skills in Word and Excel

 ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Manage your team to build genuine relationships with their peers and members, to problem solve through solutions, promote self-services, and coach staff to be a personal consultant.
  • Develop creative opportunities to grow the financial center through outbound calling lists, networking and community events, and acquire to highlight or maximize marketing campaigns.
  • Exercise the usual authority of a manager concerning staffing, coaching, mentoring, scheduling, hiring, performance appraisals, promotions, and employee relations/development
  • Carry out manager responsibilities in accordance with the organization’s policies, procedures and Core Values
  • Oversee or perform opening and closing financial center procedures and adhere to security policies
  • Membership Officer responsibilities – verify all new accounts opened are in Clearview’s field of membership
  • Partner with Relationship Development and coordinate Clearview Partner Program visits throughout the year to enhance relationships with businesses within the financial center community
  • Oversee the monitoring of cash levels, audits, verify new account report and monitor financial center attrition
  • Maintain and manage the facility and make recommendations for image improvement
  • Participate in the development of financial center budget and business plans
  • Monitor financial center expenditures and business plan to ensure profitability goals are met
  • Medallion Stamp Guarantees and Notary as required
  • Participate in events that may impact the growth of the financial center through involvement in the community; encourage and create opportunities for staff/team involvement
  • Attend required credit union training and meetings
  • Handle other duties as assigned

 ALL ABOUT THE EXPERIENCE

  • Provide leadership through modeling of behaviors and bring forward new ideas and new ways of creating a member experience
  • Demonstrate empathy, self-reflection, and adjustment of own behaviors, showing effective emotional intelligence
  • Practice active listening in communications with others, giving someone full attention and listening to understand, not just respond
  • Apply creative problem-solving to provide clarity, handle resources under one’s control, and address stressful situations; find ways to meet individual, team and member goals by navigating through barriers
  • Endorse and embrace Clearview’s Commitment to Leadership which outlines management expectations for culture, communication, employee development, managing effectiveness, and community engagement
  • Support Clearview’s Commitment to Diversity, Equity & Inclusion by welcoming and embracing the unique differences of others, treating others fairly and equitably, and creating an inclusive experience where others feel respected and valued; Understand and believe a diverse workplace is essential to the company’s vision and success

Clearview values diversity in its workforce.  We are proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

Average salary estimate

$70000 / YEARLY (est.)
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$60000K
$80000K

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What You Should Know About Branch Manager - South Fayette Twp Pa, Clearview Federal Credit Union

As the Branch Manager for Clearview in South Fayette Township, PA, you'll step into an exciting role where your leadership skills and vibrant personality will shine! In this position, you'll have the chance to foster strong relationships with our members and manage an effective team in a thriving financial center. Your past experience in sales and member service will be essential as you expand our member relationships and collaborate with partners in Business Development, Relationship Development, and Lending services to exceed goals set by your management team. With a flexible schedule that aligns with our operational hours, you’ll balance responsibilities such as coaching your team, marketing, and community involvement while maintaining a professional image in the local community. Your insights will be valued, whether you're managing day-to-day operations or brainstorming creative ways to grow our financial center through networking and events. You will play a vital role in not only overseeing cash operations and audits but also in establishing a supportive and inclusive team environment. If you're passionate about creating exceptional member experiences and fostering a culture of growth and collaboration, then this is the perfect opportunity for you at Clearview!

Frequently Asked Questions (FAQs) for Branch Manager - South Fayette Twp Pa Role at Clearview Federal Credit Union
What qualifications do I need to apply for the Branch Manager position at Clearview?

To apply for the Branch Manager role at Clearview, you ideally should have a Business or Finance degree, or an equivalent combination of education and experience. Moreover, a minimum of two years in a similar role in the financial service industry is preferred, along with strong leadership and sales management experience. Knowledge of commercial accounts, cash management, and consumer deposit accounts will also give you a competitive edge!

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What are the responsibilities of a Branch Manager at Clearview?

As a Branch Manager at Clearview, your primary responsibilities will include managing your team to foster strong member relationships, overseeing financial center operations, and ensuring adherence to security policies. You'll also conduct staffing duties, develop marketing strategies, and participate in community events to enhance our relationships within the community!

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What skills are essential for a Branch Manager at Clearview?

A successful Branch Manager at Clearview should possess excellent interpersonal skills, both written and verbal communication, alongside strong decision-making abilities. Proficiency in handling cash operations and audits, as well as essential computer skills in Word and Excel, is vital. Emotional intelligence and a passion for member service will also distinguish you in this role!

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How does Clearview support diversity as a Branch Manager?

Clearview is committed to fostering a diverse, equitable, and inclusive workplace. As a Branch Manager, you’ll embody these values and create an inclusive team environment where every member feels respected and valued. Your role will involve actively engaging with various community members and embracing unique perspectives to enhance the overall member experience.

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What type of training will I receive as a Branch Manager at Clearview?

At Clearview, you will participate in required training sessions to ensure you are aligned with the company’s culture, policies, and financial operations. This training will not only cover technical aspects but also enhance your leadership skills and help you understand the expectations for member service and community engagement.

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What is the work environment like for a Branch Manager at Clearview?

The work environment at Clearview as a Branch Manager is collaborative and dynamic. You will be working with a dedicated team focused on delivering exceptional member service. The role also involves active participation in the local community, making it both fulfilling and engaging as you grow professional relationships while enhancing the financial center’s image.

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What are the hours of operation for the Branch Manager position at Clearview?

As a Branch Manager at Clearview, you will have a flexible schedule that aligns with operational needs. The financial center operates Monday to Thursday from 9am to 5pm, Friday from 9am to 6pm, and Saturday from 9am to 2pm, providing you with the opportunity to balance work and personal activities effectively.

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Common Interview Questions for Branch Manager - South Fayette Twp Pa
How do you approach team management as a Branch Manager?

In your response, emphasize your leadership style, focusing on collaboration, motivation, and creating a supportive environment. Discuss specific strategies you employ to encourage team growth and the importance of building rapport with team members to achieve goals together.

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What strategies would you use to increase member engagement at Clearview?

Highlight your understanding of the local community and how you would utilize outbound calling, networking, and community events to enhance member relationships. Discuss the importance of personalized member service and seek to provide specific examples from your past experiences.

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Can you describe your experience with cash management and audits?

Prepare to share detailed examples of your past involvement in overseeing cash operations and conducting audits. Emphasize your ability to manage cash flow effectively, your attention to detail, and your commitment to security protocols.

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How do you prioritize your responsibilities as a Branch Manager?

Explain your method for time management and prioritizing tasks effectively. You can discuss how setting clear goals for yourself and your team, along with regular assessments of objectives, allows you to ensure efficient operations while meeting member needs.

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What is your approach to staff development as a Branch Manager?

Discuss your commitment to coaching and mentoring team members, providing specific examples of how you’ve supported staff in achieving their professional goals. Highlight the importance of performance feedback and training opportunities.

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How do you handle conflicts within your team?

Acknowledge the inevitability of conflicts and stress your approach of addressing issues promptly, focusing on open communication and problem-solving. Highlight techniques you use to mediate conflicts and restore team harmony.

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How do you ensure compliance with financial regulations?

Discuss your understanding of financial regulations and your experience implementing compliance measures in past roles. Emphasize how staying informed of changing regulations is a priority for you and highlight the importance of training your team on these regulations.

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What role do you think a Branch Manager plays in community involvement?

Speak about the significant impact of community relations on the financial center’s success. Discuss how you would actively participate in community activities, build relationships with local businesses, and leverage those connections to foster member engagement.

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How would you develop a marketing strategy for the financial center?

Outline your experience with marketing strategies, including how you identify target audiences and employ creative outreach methods. I would discuss potential promotional activities tailored to meet community needs and attract new members effectively.

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Can you give an example of achieving a significant goal in your previous role?

Prepare a specific example that showcases your leadership and strategic planning skills. Highlight the goal, the situation, the actions you took, and the measurable outcome to demonstrate your accolades while relating them to the Branch Manager role at Clearview.

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Clearview Federal Credit Union has been in operation since 1953 and serves over 105,000 members with reported assets valued over $1.3 billion as of March 2020. Membership in Clearview is open to individuals who live, work, worship, volunteer or at...

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Full-time, on-site
DATE POSTED
November 26, 2024

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