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Security Operations Specialist - San Francisco

Who We Are

Sauron is revolutionizing residential security by bringing the innovations of autonomous robots and self-driving cars to the protection of homes and families. Our leadership team includes veteran entrepreneurs and experts from companies like Zipline, Tesla, The Boring Company, and law enforcement special operations. We’ve raised $18M in seed funding led by A and Atomic, with participation from top-tier venture capital firms and angel investors, including 8VC and Flock Safety CEO Garret Langley. We provide luxury-level security services for high-net-worth clients, ensuring peace of mind through cutting-edge technology and precision.

We are looking for proactive individuals with a passion for security, technology, and providing exceptional service to high-net-worth clients. If you’re excited about working in a dynamic operations center environment and being part of a high-performing team, apply today!

The Role | Security Operations Specialist

As a Security Operations Specialist, you will be a key part of our in-house operations center team, providing real-time monitoring of AI-driven security systems to safeguard our clients' homes and families. This is an on-site role, where you will be responsible for anticipating and responding to potential security threats, delivering a seamless client experience, and working in close collaboration with our engineering team. Flexibility and adaptability are key as we scale, and teamwork is essential to the success of the operations center.

We Value

  • Exceptional Communication and Professionalism: You communicate effectively with both internal teams and high-net-worth clients, always maintaining a warm, polished, and confident presence.

  • Attention to Detail & Excellence: You have a keen eye for detail and take pride in maintaining the highest standards in every aspect of your work.

  • Adaptability in a Startup Environment: You embrace change and can roll up your sleeves to assist with tasks that may fall outside your core responsibilities.

  • Composure Under Pressure: You excel in high-stress situations, making quick, informed decisions while maintaining professionalism and composure.

You Will Contribute By

  • Advanced Security Monitoring: Oversee AI-driven surveillance systems and access control, responding to potential security incidents with precision and ensuring real-time protection of clients’ assets and loved ones.

  • Client Interaction: Act as the primary point of contact for security events, delivering a seamless and high-quality experience for clients while upholding the discretion and privacy standards expected in a luxury service.

  • Emergency Response & Crisis Management: Coordinate with authorities, executives, clients, and staff during urgent or high-pressure situations, maintaining calm and professionalism.

  • Communication Excellence: Provide clear, concise, and professional communication across all levels of the organization, ensuring transparency and trust.

  • Data Annotation & System Feedback: Enhance our AI systems by annotating data and providing feedback to improve the accuracy of threat detection.

  • Documentation & Reporting: Maintain detailed logs of incidents, communications, and actions taken to ensure full transparency.

  • Cross-Functional Support: As part of a growing startup, contribute to tasks outside your direct role, supporting the broader operations team as needed.

Your Background Includes

  • Relevant Experience: Background in Executive Protection, Intelligence, Operations, Critical Incident Management, Corporate Security, or related fields.

  • Operations & GSOC Experience: Previous experience in a Global Security Operations Center (GSOC) or a similar role, with an understanding of its critical functions.

  • Educational Credentials: An undergraduate degree in IT, Criminal Justice, Political Science, or a related field, or 5+ years of experience in law enforcement, military, or intelligence roles.

  • Flexibility: Willingness to work evenings, odd hours, and weekends, sometimes with little notice, to meet the needs of our clients.

Nice to Have

  • Luxury Service or Executive Protection: Experience providing luxury customer service or in an executive protection role.

  • Growth-Oriented Mindset: A desire to grow into leadership roles such as Lead Operator as our team expands.

Work Environment & Schedule

  • This is an on-site role in our state-of-the-art operations center, with no remote work. 

  • Shifts will be 10 hours. Shifts may include weekends, nights, and holidays as part of a 24/7 operation. Early team members will have more opportunities to select their shift preference.

Growth & Development

As an early team member, you will have the opportunity to shape the development of protocols and contribute to system improvements. We offer growth opportunities within the company, with paths to advance into lead operator or other management roles.

Military Veterans Encouraged to Apply.

Average salary estimate

$70000 / YEARLY (est.)
min
max
$60000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Security Operations Specialist - San Francisco, Sauron

At Sauron, we're transforming the landscape of residential security, blending innovation with cutting-edge technology to keep homes and families safe. As a Security Operations Specialist in our vibrant San Francisco operations center, you'll be part of a dynamic team dedicated to ensuring peace of mind for our high-net-worth clients. In this exciting role, you’ll monitor advanced AI-driven security systems, respond to potential threats, and collaborate closely with our engineering team. We’re looking for proactive, adaptable individuals who thrive in fast-paced environments and have a keen eye for detail. Communication is key here—whether you’re engaging with clients or coordinating responses during high-pressure situations, you'll maintain a polished and confident demeanor. You’ll take pride in delivering exceptional service, enhancing the security experience for our prestigious clients while making quick, informed decisions when it counts the most. Here at Sauron, we value professionalism, excellence, and composure under pressure, and we want you to bring those qualities to our growing team. If you're passionate about technology and security and ready to embark on a challenging journey in a startup environment, we invite you to join us and shape the future of luxury home security together!

Frequently Asked Questions (FAQs) for Security Operations Specialist - San Francisco Role at Sauron
What does a Security Operations Specialist do at Sauron?

A Security Operations Specialist at Sauron is responsible for monitoring AI-driven security systems, responding to potential threats, and ensuring a high-quality experience for clients. This role combines advanced security monitoring, client interaction, and crisis management to safeguard high-net-worth individuals and their families.

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What qualifications do I need to become a Security Operations Specialist at Sauron?

To qualify for the Security Operations Specialist position at Sauron, you should have relevant experience in fields like Executive Protection, Intelligence, or Corporate Security. An undergraduate degree in IT, Criminal Justice, or a related field is preferred, or you can have 5+ years of experience in law enforcement or military roles.

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What is the work environment like for a Security Operations Specialist at Sauron?

The work environment for a Security Operations Specialist at Sauron is fast-paced and dynamic. You'll work on-site in our state-of-the-art operations center, collaborating closely with a high-performing team. The role entails 10-hour shifts and may require work during nights, weekends, or holidays.

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What skills are essential for a Security Operations Specialist at Sauron?

Key skills for a Security Operations Specialist at Sauron include exceptional communication, attention to detail, adaptability, and the ability to remain calm under pressure. Additionally, teamwork and a proactive approach are crucial for success in this role.

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How does Sauron support the growth of Security Operations Specialists?

Sauron is committed to the professional development of its team members. As an early team member, you'll have opportunities to shape operational protocols and advance into leadership roles, such as Lead Operator, as the company expands.

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What is the salary range for a Security Operations Specialist at Sauron?

While specific salary figures for a Security Operations Specialist at Sauron are not publicly disclosed, the compensation is competitive and reflects the expertise and experience required for this pivotal role in luxury security services.

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Is previous experience in luxury services necessary for the Security Operations Specialist role at Sauron?

While previous experience in luxury service or executive protection is a nice-to-have, it's not a strict requirement for the Security Operations Specialist position at Sauron. What’s more important is your dedication to providing exceptional service and your relevant security experience.

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Common Interview Questions for Security Operations Specialist - San Francisco
How do you prioritize your tasks when monitoring security systems?

When prioritizing tasks while monitoring security systems, it's essential to assess the urgency and potential impact of each situation. A structured approach is key—first, identify any immediate threats that require a swift response, then focus on routine monitoring tasks without compromising attention to critical incidents. Clear documentation and communication with your team are also vital.

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How would you handle a security threat during a high-pressure situation?

In a high-pressure situation involving a security threat, my first step would be to remain calm and collect relevant information quickly. I would assess the situation, coordinate with law enforcement if necessary, and communicate clearly with clients and internal teams to ensure an effective response. Maintaining professionalism is critical while conveying essential information to stakeholders.

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What experience do you have with AI-driven security systems?

My experience with AI-driven security systems involves both practical application and theoretical understanding. I have worked with various technologies, monitoring real-time data to identify potential threats and improve system accuracy. Demonstrating your familiarity with AI tools during the interview can show how well you can contribute to Sauron's operations.

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How do you ensure clear communication with high-net-worth clients?

Ensuring clear communication with high-net-worth clients involves understanding their unique needs and preferences. I make it a priority to listen actively, provide regular updates, and maintain a polished presence. Establishing a rapport and demonstrating empathy helps build trust and ensures clients feel valued and secure.

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Can you provide an example of when you had to adapt quickly to change?

In previous roles, I have often been required to adapt quickly to unforeseen circumstances. For instance, during a sudden security incident, I adjusted my priorities, reallocated resources, and ensured team members were well-informed to navigate the situation effectively. Highlight your adaptability in your answer, as it will resonate with Sauron's dynamic environment.

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What would you do if you noticed inconsistencies in security reports?

If I noticed inconsistencies in security reports, I would first investigate the discrepancies to understand the root cause. This might involve cross-referencing data, discussing with team members, and analyzing incident logs. Addressing these issues promptly not only enhances system accuracy but also reinforces client trust and satisfaction.

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How do you approach teamwork in high-pressure situations?

In high-pressure situations, I believe in open and clear communication to ensure everyone is on the same page. Collaborating effectively means delegating tasks based on team strengths and maintaining calm, focused leadership. By fostering a strong team dynamic, we can respond efficiently and comprehensively to any incidents.

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What role do you think documentation plays in security operations?

Documentation is critical in security operations as it ensures transparency, accountability, and effective communication of incidents. Keeping detailed logs of actions taken can greatly enhance the operational response and provide valuable insights for future improvements. It also serves as a legal record that can support investigations if needed.

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Why are you interested in working at Sauron as a Security Operations Specialist?

My interest in working at Sauron stems from the company's innovative approach to security through advanced technology and exceptional service. I am passionate about making a real impact in people’s lives and contributing to a team that values excellence and continuous improvement. Expressing your enthusiasm about the company’s mission will resonate well during the interview.

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How do you maintain composure under pressure?

Maintaining composure under pressure involves practice and techniques such as deep breathing and focusing on the task at hand. I prioritize tasks and take a moment to assess situations before responding. This not only helps me to think clearly but also reassures those around me that we can handle any challenge effectively.

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MATCH
VIEW MATCH
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
LOCATION
No info
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
November 28, 2024

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