Retail Facilities Coordinator

Catbird, a Brooklyn based DTC fine jewelry brand, is seeking a dedicated and experienced Facilities Coordinator to oversee the maintenance and operational needs of our retail locations. The ideal candidate will have experience in facility maintenance, with a strong attention to detail, and the ability to address maintenance issues promptly to ensure that our facilities are well-maintained, safe, efficient, and a conducive working environment for our staff. The Facilities Coordinator will contribute to ensuring Catbird is providing an optimal employee and customer experience. This position will report into the Retail Operations department.

About Catbird

In our 20 years in business, Catbird has become an icon, the ultimate destination for gifts and jewelry. Founded in Brooklyn, NY, Catbird is a mecca for an international cast of shoppers who come to visit the brick and mortar stores of their beloved website. Both our stores and website are filled with a carefully curated selection of designers, including our in-house line of jewelry. Our Catbird line is made in our Brooklyn studio and with a few trusted partners, using ethically sourced materials and conflict-free stones. Highly trained Catbird jewelers oversee every step of the process. We are dedicated to a return to local manufacturing – what our neighborhood was famous for. Catbird is a proud member of the CFDA, certified Made in New York, and No Dirty Gold.

The key to our success is remaining true to our values:

-We believe in being an anti-racist organization and actively championing diversity, inclusion, and equity

-We believe in making and selling things people will want to keep forever and will bring continuous joy.

-We believe in doing everything we can ourselves. 

-We believe in always thinking of the long game and not focusing on a quick profit.

-We believe we are the best at what we do and we work hard to make sure we know how to sustain it as we grow.

-We believe in treating everyone (coworkers, customers, vendors) with deep respect, kindness, and honesty.

• Develop and execute a proactive maintenance program for all retail locations.
• Coordinate and oversee repairs, renovations, and improvements as needed.
• Manage relationships with external contractors and vendors for maintenance and repair services.
• Ensure compliance with safety and environmental regulations.
• Catalog all equipment in stores and perform necessary upgrades and modifications 
• Implement energy-efficient practices and technologies to reduce operational costs.
• Promote sustainability initiatives, including waste reduction and recycling programs.
• Assist to plan and execute store layout changes and expansions.
• Ensure compliance with zoning and building codes.
• Monitor and control costs, seek cost-effective solutions, and report on both capex and opex budget performance.
• Set up and manage a facilities task management tool that will help control costs and improve efficiencies

• Set up and manage all utility accounts for new stores (includes but not limited to electric, gas, water, trash, cleaning).  
• Identify and evaluate third-party service providers and suppliers for specialized maintenance needs.
• Collaborate with external contractors and service providers for facility maintenance.
• Schedule and oversee maintenance tasks
• Negotiate contracts, establish service level agreements, and monitor vendor performance.

• Ensure the store premises are safe and secure for customers and staff.
• Maintain store location/safety guides so they are always up to date
• Ensure compliance with all relevant regulations and standards.
• Conduct facility safety inspections and address any potential hazards.
• Coordinate with local authorities and emergency services for drills 
• Maintain accurate records and prepare reports for senior management as required.

• As a leader of the retail team, support the retail leadership team in ensuring a strong and collaborative culture
• Partner with retail store leadership to create and maintain a store maintenance audit
• Partner with our corporate maintenance team to achieve shared efficiencies
• Partner with VP of Retail  to organize and maintain new store opening partnerships and processes. 
• Other maintenance, repair and operations tasks and project management as needed
• Records maintenance and administrative duties. 
• Project planning and reporting.
• Maintain open lines of communication with staff, vendors, contractors, and facility users to ensure all are informed of important developments and changes.

• Proven experience in facilities management or a similar role, preferably in a retail setting.
• Strong knowledge of building systems, maintenance practices, and safety regulations.
• Knowledge of basic electrical, plumbing, and HVAC systems.
• Attention to detail and a proactive approach to maintenance.
• Ability to work independently and prioritize tasks.
• Effective communication and teamwork skills.
• Excellent leadership and interpersonal skills.
• Ability to foster a culture of teamwork, accountability, and continuous improvement.
• Budget management and cost-control experience.
• Strong problem-solving and decision-making abilities.
• Knowledge of waste management, sustainability practices and energy-efficient solutions.
• Familiarity with safety regulations and compliance.
• Effective problem-solving and decision-making abilities.
• Proficiency in computer applications and facility management software.
• Flexibility for travel out of state.
• Willing to be hands on with all tasks and responsibilities.

• Healthcare eligibility following 30 days of hire with 75% of the medical premium covered by Catbird. And 25% of the premium is covered for children. We also offer dental and vision. 
• 15 vacation days and 7 sick days, plus an extra day off during the month of your birthday & a generous amount of paid holidays
• 401(k) with profit sharing and safe harbor contribution eligibility after 90 days of employment. We invest through a portfolio focused on socially responsible funds. 
• Professional Development Stipend: an allotment of $200/year, plus other workshops and talks throughout the year 
• Parental Leave: 12 weeks are 100% paid. 
• The Catbird Giving Fund: We vote as a company on what organizations to support. A portion of all sales, year round, are donated to nonprofits aligned with our core beliefs of equality and helping others. 
• A generous employee discount
• Pre-taxed commuter benefits to save money on getting to work!
• Company-wide employee engagement events & celebrations
• A warm, casual work environment where people can really be themselves