Operations Specialist

PE-backed start-up, DoseSpot is a dynamic and innovative leader in the electronic prescribing software market, and its subsidiary, pVerify, is an industry leading insurance verification solution. We are on a hyper-growth curve at the intersection of the software and healthcare industries. We need great team members to capitalize on these opportunities and improve the healthcare experience for patients and doctors alike. DoseSpot and pVerify have an exciting opportunity to join a fun and growing team, benefit from strong market tailwinds, and be part of an exciting opportunity to ensure mission-critical prescriptions and verifications are delivered on time and without error. 

About the Role:

We are seeking a detail-oriented Operations Specialist – L2 to join our team. In this role, you will be responsible for managing and analyzing data entry processes to ensure accurate and timely delivery of eligibility verification data to pVerify clients in compliance with organizational standards. You will work closely with various departments to optimize data management practices and support operational goals.

Key Responsibilities:

• Data Entry and Management: Accurately enter, manipulate, and update eligibility data to provide clients with the necessary insurance verification information to support daily appointments and revenue cycle activities.

• Data Analysis: Analyze data trends and patterns to proactively identify and surface product issues or process optimization opportunities to increase efficiency.

• Reporting: Generate and distribute eligibility reports for clients within expected turnaround times.

• Documentation: Maintain comprehensive documentation of eligibility verification processes to ensure clarity and consistency.

• Collaboration: Work with cross-functional teams, including clients and client-facing teams, to gather data requirements and provide eligibility verification data support.

• Product Maintenance: Participate in ad hoc projects to support ongoing maintenance of eligibility verification service functions. Maintenance projects can include, but are not limited to, payer connections research, eligibility data mapping audits, and client escalation support.

Qualifications:

• Education or equivalent experience in life sciences, healthcare, or similar field

• Proficiency in written and spoken English

• Proven experience and comfort with data entry, manipulation, and analysis

• Excellent attention to detail and organizational skills

• Strong problem-solving skills and a proactive attitude

• Excellent communication and interpersonal skills

• Experience interacting with and providing support to English speaking customers

• Experience with reviewing and analyzing EDI 270 / 271 files preferred

• Familiarity with US healthcare revenue cycle processes and best practices a plus

US Benefits & Perks: 

🌍Remote work environment with a flexible work schedule to encourage work-life balance

✈️Annual company offsite

🌴Generous leave package including flexible time off policy that encourages team members to take time off to relax and recharge; plus 13 paid holidays, paid sick leave, and paid parental leave 

💙100% paid premiums for health insurance for you and your family, plus a company funded FSA & HRA

💰401(k) company match plus an annual discretionary contribution

💸One-time workspace reimbursement to help you optimize your remote workspace 

For jobs in India, your local contact can share more information.

DoseSpot is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.