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HUMAN SERVICES PAYMENT ANALYST

Job Description

APPLICANTS MUST BE PERMANENT IN THE PRINCIPAL ADMINISTRATIVE ASSOCIATE CIVIL SERVICE TITLE

The Office of Fiscal Operations is DSS/HRA/DHS’s primary payments and accounting office, and the core responsibilities are carried out through the operations of the Bureau of Accounts Payable (BAP). As the Agency’s primary payment office, BAP issues authorized payments to service providers for services delivered to DSS/HRA/DHS clients, payments to vendors providing services to DSS/HRA/DHS and reimbursement to employees for business related out of pocket expenses incurred in the delivery of services. The bureau handled over 40,000 payments over $10 billion in FY2022.

The Finance Office is recruiting for three (3) Principal Administrative Associate III to function as a Human Services Payment Analyst who will:

- Perform quality assurance review of vouchers ensuring they are thoroughly reviewed for accuracy and processed, approved, and disbursed through HHS Accelerator, FMS, and CARES within the prescribed period.
- Reconcile monthly claims and maintain a claim-control register to ensure the accuracy of reimbursement.
- Provide payment data to the Accounting Unit regarding payment recoupment/ assignment of outstanding cash advance balances
- Address payment issues and the correction of errors in FMS vouchers by investigating payment and billing discrepancies and responding to written inquiries.
- Maintain liaison with DHS program offices, providers and outside vendors to resolve matters concerning payments; perform research and analysis as necessary.
- Validate and ensuring that a complicated funding allocation is accurately followed and coordinate with staff from the Comptroller’s office, DSS DHS Office of Budget Administration and the NYC Office of Management and Budget.
- Monitor the invoices against the approved budget, expense report, encumbrances, and other fiscal documents, and perform calculations and spreadsheet analysis.
- Perform calculations for advancements and recoupments based on registered contracts and submitted expenses.
- Validate and reconcile FYTD expenses for claiming (BORAC)
- Monitor and maintain FY closeouts in accordance with the Comptroller’s directives.
- Provide requested documentation to internal and external auditors for ongoing audits.
- Generate various reports for management.
- Assignment of special projects/assignments as required.
- Assist with the coordination of the payments for claiming submission.
- Assist with reporting activity for Human Services unit.
- Assignments of special projects/assignments as required.

Work Location: 4 World Trade Center, New York, NY
Hours/Schedule: 9 to 5

Qualifications

1. A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
2. An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or
3. A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above;
4. Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Average salary estimate

$70000 / YEARLY (est.)
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$80000K

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What You Should Know About HUMAN SERVICES PAYMENT ANALYST, City of New York

Are you looking to make a meaningful impact while securing your future in finance? Join the Office of Fiscal Operations as a Human Services Payment Analyst in the bustling heart of New York, NY. At DSS/HRA/DHS, we ensure that all financial aspects of our services are seamless and accurate. As a vital part of our Bureau of Accounts Payable, you’ll be at the forefront of more than $10 billion in payments made each year. Your role will involve performing thorough quality assurance reviews of vouchers that guarantee accuracy and compliance. You will reconcile monthly claims, facilitate payment resolutions, and collaborate closely with various program offices and vendors to resolve any discrepancies. Analytical tasks will include monitoring expenses and validating complicated funding allocations, providing you the chance to flex your financial acumen while contributing to critical operations. You’ll also handle special projects, assist with reporting activities, and ensure that we meet our fiscal responsibilities on time. If you have a knack for detailed analysis, a background in financial administration, and a passion for serving a diverse community, this might be the perfect opportunity for you. Join us in fostering a supportive and inclusive work environment and help make New York stronger through your expertise in human services payment processing.

Frequently Asked Questions (FAQs) for HUMAN SERVICES PAYMENT ANALYST Role at City of New York
What qualifications do I need to become a Human Services Payment Analyst at DSS/HRA/DHS?

To qualify for the position of Human Services Payment Analyst at DSS/HRA/DHS, candidates must have a baccalaureate degree and three years of relevant administrative experience, including one year in a supervisory role. Alternatively, an associate's degree or extensive relevant experience may also be considered. It's important to demonstrate a solid understanding of payment processes and administrative tasks.

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What does a typical day look like for a Human Services Payment Analyst at DSS/HRA/DHS?

A day in the life of a Human Services Payment Analyst at DSS/HRA/DHS includes overseeing voucher quality assurance, reconciling claims, and resolving payment issues. Analysts monitor invoices against budgets, collaborate with internal teams, and provide support during audits, ensuring that payment processes run smoothly.

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What type of training is provided for the Human Services Payment Analyst role at DSS/HRA/DHS?

DSS/HRA/DHS offers a comprehensive onboarding program for Human Services Payment Analysts, which includes both formal training sessions and mentorship from experienced staff. New hires will gain insights into company protocols, payment systems, and the tools necessary for effective financial management.

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How does the Human Services Payment Analyst contribute to the mission of DSS/HRA/DHS?

The Human Services Payment Analyst plays a crucial role in supporting the mission of DSS/HRA/DHS by ensuring that service providers are paid accurately and on time, paving the way for the delivery of essential services to clients. This role directly contributes to the overall efficiency and effectiveness of human services programs.

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What skills are essential for success as a Human Services Payment Analyst at DSS/HRA/DHS?

Success as a Human Services Payment Analyst requires strong analytical skills, attention to detail, and a thorough understanding of financial processes. Additionally, effective communication and interpersonal skills are vital for liaising with various stakeholders and resolving payment issues promptly.

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What is the work environment like for Human Services Payment Analysts at DSS/HRA/DHS?

The work environment for Human Services Payment Analysts at DSS/HRA/DHS is dynamic and collaborative. The team values inclusivity and supports each other's professional growth, creating an atmosphere where employees can thrive and contribute to meaningful projects.

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Are there opportunities for advancement for Human Services Payment Analysts at DSS/HRA/DHS?

Yes, DSS/HRA/DHS is committed to fostering employee growth and development, providing various pathways for advancement in finance and administration careers. Hardworking and dedicated analysts may have the opportunity to take on additional responsibilities or move into leadership roles over time.

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Common Interview Questions for HUMAN SERVICES PAYMENT ANALYST
What qualifies you for the Human Services Payment Analyst position at DSS/HRA/DHS?

When answering this question, highlight your educational qualifications, relevant experience in administrative roles, and your understanding of payment processing within human services. Be sure to discuss specific skills, such as financial analysis and your ability to collaborate with diverse teams.

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Can you describe your experience with financial analysis and reconciliation?

Provide a detailed account of your previous roles where you handled financial analysis or reconciliations. Discuss the tools you used, your process for ensuring accuracy, and how your contributions positively impacted your previous organization.

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How do you ensure accuracy when reviewing vouchers and managing payments?

Emphasize the importance of a meticulous approach to reviewing payments, including cross-referencing with budgets and validating supporting documents. You may also discuss any systems or checks you have implemented in your past roles that ensured payment accuracy.

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What strategies do you use to resolve payment discrepancies?

Outline your methodical approach for identifying and addressing payment discrepancies, including gathering information, communicating with stakeholders, and utilizing financial software. Provide an example that showcases your problem-solving capabilities.

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Can you explain how you would manage multiple payment requests simultaneously?

Discuss your prioritization skills and how you utilize organizational tools to track and manage multiple tasks efficiently. Share an example where you successfully balanced various responsibilities and met deadlines without compromising quality.

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Describe a time when you had to collaborate with various teams to achieve a financial goal.

Share a specific experience that illustrates your ability to work cross-functionally. Discuss the role you played in the team, how you communicated, and the mutual benefits that come from collaboration, especially in achieving financial targets.

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What software or systems have you used for financial management?

Mention specific software you are familiar with, such as HHS Accelerator, FMS, or CARES, and explain how you used them in your previous jobs to facilitate payment processing or financial reconciliation.

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How do you handle tight deadlines and high-pressure situations?

Explain your approach to managing stress and working under pressure, such as setting clear priorities, maintaining open communication with your team, and leveraging time management techniques. Provide an example where you successfully met a tight deadline.

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What do you think is the biggest challenge faced by payment analysts in human services?

Reflect on potential challenges such as managing complex funding allocations, addressing discrepancies, or adapting to policy changes. Show your understanding of the role by discussing how you would navigate these challenges proactively.

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Why do you want to work as a Human Services Payment Analyst at DSS/HRA/DHS?

It’s a great opportunity to express your passion for community service and dedication to financial accuracy. Talk about how working with a leading organization like DSS/HRA/DHS aligns with your career goals and values.

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Our Mission To work to eliminate ageism and ensure the dignity and quality-of-life of New York City’s diverse older adults, and for the support of their caregivers through service, advocacy, and education. Strategic Goals To foster independence...

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
November 25, 2024

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