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People Operations Lead

The People Team at Chainalysis is dedicated to enabling growth, building an inclusive environment, and providing the benefits and perks that help our employees balance work, life, and happiness. Our job is to make sure Chainalysis has the right talent and framework in place to grow and mature both quickly and thoughtfully.

The People Operations Lead is a key member of the People Ops ("P/Ops") team and will leverage their expertise as a well-rounded generalist to deliver critical initiatives including benefits, leave administration, payroll, and global mobility focused on support and delivery across the Americas region. 

In this role, you’ll:

  • Own benefits administration and delivery (including health & pension) for our entities in the Americas, as well as partner with our Global Benefits Manager on annual planning, open enrollment, and renewals

  • Manage end-to-end leave of absence administration for the Americas, manage the relationship with our vendor Cocoon, as well as consult on process & policy development & enhancements

  • Leverage your generalist expertise to resolve questions for employees and leaders regarding people-related matters including benefits, leave, and global mobility with a focus on the Americas

  • Analyze people data to generate insights, pinpoint trends, and recommend improvements to programs and processes 

  • Ensure timely and accurate payroll processing for our entities in the Americas, currently US and Canada, in partnership with our Payroll Manager

  • Lead and improve our global mobility practices across the Americas, partner with our external immigration lawyers, oversee visa processes for new hires and internal transfers, partnering with our Talent and HRBP teams to ensure smooth transitions; manage immigration cases for renewals, extensions, and other visa related work

  • Partner with stakeholders across Corporate Functions to resolve complex cases and identify areas to improve service delivery

  • Ensure compliance with People team policies, procedures, and local regulations

  • Support strategic People team initiatives including annual compensation reviews and new program rollouts as needed

We’re looking for candidates who have: 

  • The highest degree of integrity at all times

  • Significant experience supporting people operations and program delivery in a growing, fast-paced, sometimes ambiguous environment 

  • Outstanding communication and problem-solving abilities, and the ability to implement solutions using a data-driven approach

  • Deep knowledge of and experience independently delivering employee benefit & leave programs, and supporting payroll in the Americas

  • Strong vendor management skills with a track record of driving accountability and results

  • A global mindset

  • Maturity & discretion when handling sensitive information 

Nice to have experience:

  • Experience with the following tools: Workday HCM, Jira, ADP, Bswift 


This position is ineligible for visa sponsorship.

About Chainalysis

Blockchain technology is powering a growing wave of innovation. Businesses and governments around the world are using blockchains to make banking more efficient, connect with their customers, and investigate criminal cases. As adoption of blockchain technology grows, more and more organizations seek access to all this ecosystem has to offer. That’s where Chainalysis comes in. We provide complete knowledge of what’s happening on blockchains through our data, services, and solutions. With Chainalysis, organizations can navigate blockchains safely and with confidence.

You belong here. 

At Chainalysis, we believe that diversity of experience and thought makes us stronger. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. Some of the ways we’re ensuring we keep learning are an internal Diversity Committee, Days of Reflection throughout the year including International Women’s Day, Harvey Milk Day, World Humanitarian Day, and UN International Migrants Day, and a commitment to continue revisiting and reevaluating our diversity culture. 

We encourage applicants across any race, ethnicity, gender/gender expression, age, spirituality, ability, experience and more. If you need any accommodations to make our interview process more accessible to you due to a disability, don't hesitate to let us know. You can learn more here. We can’t wait to meet you. 

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What You Should Know About People Operations Lead, Chainalysis

At Chainalysis, we’re on the lookout for a dynamic People Operations Lead to join our passionate People Ops team! This role is designed for a talented individual who can thrive in a fast-paced and often ambiguous environment while focusing on key operational initiatives in the Americas. As our People Operations Lead, you’ll take charge of benefits administration, leave management, and ensuring timely payroll processing for our vibrant team members. You'll work closely with our Global Benefits Manager while managing vendor relationships, overseeing compensation reviews, and developing policies that resonate with our commitment to inclusion and transparency. What’s more, you’ll have the opportunity to analyze people data to uncover insights that drive crucial enhancements to our programs and processes. Leveraging your expertise in employee benefits and global mobility practices, along with outstanding communication skills, you'll play a vital role in resolving inquiries from employees and leaders alike. At Chainalysis, we embrace diversity and are committed to creating an inclusive environment that empowers every employee. If you’re someone with integrity, a keen sense of problem-solving, and a global perspective, we’d love to hear from you. Join us at the forefront of blockchain technology as we help organizations navigate this exciting landscape with confidence!

Frequently Asked Questions (FAQs) for People Operations Lead Role at Chainalysis
What does the People Operations Lead do at Chainalysis?

The People Operations Lead at Chainalysis is responsible for overseeing critical initiatives such as benefits administration, leave management, and payroll processing. This role involves analyzing people data for insights, managing vendor relationships, and collaborating with corporate functions to improve service delivery across the Americas.

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What qualifications are needed for the People Operations Lead position at Chainalysis?

Candidates for the People Operations Lead position at Chainalysis should possess significant experience in people operations, outstanding communication skills, strong vendor management capabilities, and in-depth knowledge of employee benefit and leave programs, particularly in the Americas.

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How can I prepare for a People Operations Lead interview with Chainalysis?

Preparing for a People Operations Lead interview at Chainalysis involves understanding the intricacies of the role, including familiarity with benefits, payroll, and global mobility practices. Be ready to share your experience in leading initiatives and solving complex people-related inquiries while showcasing your data-driven approach.

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What are the daily responsibilities of a People Operations Lead at Chainalysis?

A typical day for a People Operations Lead at Chainalysis encompasses managing end-to-end benefits and leave administration, handling payroll processing, providing support for employees and leaders, and analyzing trends to recommend improvements for programs and processes.

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Is prior experience with Workday HCM necessary for the People Operations Lead at Chainalysis?

While experience with Workday HCM is nice to have for the People Operations Lead at Chainalysis, it is not a strict requirement. Candidates with a strong background in people operations and a willingness to learn the specific tools used at Chainalysis will also be considered.

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What is the company culture like at Chainalysis for a People Operations Lead?

Chainalysis fosters a culture of inclusivity, growth, and commitment to diversity. As a People Operations Lead, you'll be encouraged to contribute to ongoing diversity initiatives, support employee well-being, and participate in a collaborative environment that aims for continuous improvement.

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Can the People Operations Lead position at Chainalysis be done remotely?

The People Operations Lead position at Chainalysis does not specify a location, suggesting flexibility in working arrangements. Candidates are encouraged to inquire about remote work options during the interview process.

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Common Interview Questions for People Operations Lead
How do you handle employee benefits inquiries as a People Operations Lead?

When addressing employee benefits inquiries, it’s essential to listen actively to concerns, provide clear and concise information, and ensure that employees feel heard. Share examples from your experience where you successfully resolved such inquiries, emphasizing your problem-solving approach and understanding of benefits.

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Can you describe your experience with payroll processing?

In discussing payroll processing experience, be sure to outline specific responsibilities you've had, tools you've used, and protocols you've followed to ensure timely and accurate payroll. Highlight situations where you improved processes or resolved payroll discrepancies effectively.

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What strategies do you use for managing leaves of absence?

Managing leaves of absence requires clear communication, proper documentation, and attention to legal compliance. Describe your approach to these areas, including how you collaborate with employees and stakeholders to ensure a smooth leave process and support a return-to-work plan.

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How do you analyze people data to drive decision-making?

When analyzing people data, I focus on identifying trends and actionable insights. Prepare to explain the tools you use, the types of data you analyze, and how your findings have led to improvements in programs or processes in your previous roles.

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What is your approach to managing vendor relationships?

Managing vendor relationships is pivotal to ensuring effective service delivery. Discuss your experience in setting clear expectations, evaluating vendor performance, and collaborating with vendors to resolve issues while holding them accountable to deliver results.

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Describe a challenging people operation issue you resolved.

In providing an example of a challenging issue, use the STAR method to illustrate the situation, the task you faced, the actions you took to resolve it, and the results achieved. This showcases your problem-solving and leadership skills.

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How do you ensure compliance with people team policies?

Ensuring compliance involves staying updated on local regulations and company policies, conducting regular reviews, and providing training to teams. Share examples of how you have implemented compliance measures and addressed any lapses effectively.

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What role does communication play in your job as a People Operations Lead?

Communication is key in this role. Discuss how you maintain transparency with employees, develop effective communication channels, and ensure that information reaches all team members accurately and promptly while fostering an open dialogue.

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Can you describe your experience with global mobility practices?

Highlight your familiarity with visa processes and collaboration with immigration attorneys, especially regarding new hires and internal transfers. Discuss your problem-solving in handling complex cases and ensuring smooth relocations.

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What motivates you to work in People Operations?

Share your passion for supporting people and organizations. Discuss the importance of creating a positive work environment, fostering diversity, and how these motivations drive you to excel in your role as a People Operations Lead.

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Cryptocurrencies have already opened up new markets and made the global economy bigger, fairer, and more deeply integrated. We’re only seeing the beginning of what this transformative technology has to offer. But cryptocurrency needs greater trus...

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