Care Coordination Manager

Job Summary

A company is looking for a Manager, Care Coordination.

Key Responsibilities

• Manage and develop a team of Care Coordinators in a remote call center environment
• Oversee daily call center operations and drive operational excellence
• Ensure high standards of patient-centered care and manage escalated patient or provider issues

Required Qualifications

• Bachelor's Degree or higher (or equivalent experience)
• Minimum of 5 years of experience in patient support, care coordination, or healthcare operations
• 2+ years of supervisory experience
• Strong understanding of call center operations and technology preferred
• Proficiency in electronic health records (EHR) systems and related software