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Payments technical integration manager

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team. 


As a Payments Integration Manager, you will be responsible for managing integrations and optimizing the payment systems that support our business operations. You will lead the integrations and manage relationships with Payment service providers to ensure a smooth and secure payment process for both our customers and internal teams. Your role will involve collaborating closely with developers, QAs, finance, and operations teams to streamline payment processes by enabling new payments methods, improving approval rates, resolving issues and ensuring compliance with industry regulations.


Responsibilities:
  • Lead the integration and management of new and existing payment service providers, banks, processors, and financial systems used within our business.
  • Collaborate with internal development and finance teams to implement and maintain robust, efficient payment solutions that support business growth.
  • Serve as the technical specialist in payment-related projects, ensuring systems are optimized for speed, reliability, and security.
  • Monitor and manage the performance of payment systems, ensuring smooth operations and minimizing transaction errors or delays.
  • Identify opportunities to improve payment processes and increase transaction approval rates.
  • Manage the day-to-day operations related to payment processing, deposits, payouts, refunds.
  • Act as the primary point of contact with payment service providers, acquirers, and financial institutions about integration process
  • Build and maintain strong relationships with payment vendors to ensure reliable service and quick resolution of any issues.
  • Collaborate with the customer service and back-office team to resolve any payment-related issues faced by customers, ensuring a seamless payment experience.
  • Monitor payment trends and performance, providing regular reports on payment metrics such as approval rates, transaction volumes
  • Analyze payment data to identify potential risks, areas for improvement, and opportunities to reduce costs.
  • Work in payments product team closely with finance and operations teams to align payment systems with broader business goals and initiatives.
  • Act as a liaison between technical and non-technical teams to ensure clear communication and coordination around payment-related projects.


Requirements:
  • 2+ years of experience in payments, e-commerce, or fintech, with direct experience in payment gateway integration and management.
  • Strong understanding of payment infrastructure, payment gateways, processors, and acquiring banks.
  • Understanding of API integrations, dependencies and risks
  • Familiarity with compliance regulations such as PCI-DSS, PSD2, and experience with multi-currency payment processing.
  • Excellent project management skills, with the ability to oversee multiple payment-related projects simultaneously.
  • Strong communication skills to work with both technical teams and non-technical stakeholders.


Key Competencies:
  • Technical Expertise: Deep knowledge of payment technologies, transaction flows, and APIs.
  • Operational Management: Strong ability to manage the daily operations of payment systems, focusing on efficiency and reliability.
  • Problem-Solving: Ability to troubleshoot and resolve payment issues quickly to minimize disruption to business operations.
  • Payment Service provider Relationship Management: Skilled in managing relationships with payment providers to ensure consistent, high-quality service.
  • Cross-Functional Collaboration: Strong ability to work across departments and communicate effectively with diverse teams.


In return, you will receive:
  • Medical Insurance Coverage.
  • Hybrid type of work with flexible working hours.
  • Modern and outstanding equipment.
  • Full annual performance assessment.
  • Employee Assistance and referral program.
  • Company matched contributory pension.
  • Workation policy.
  • The opportunity to work with one of the smartest teams on the market.


Be a key player at the forefront of the digital assets movement, propelling your career to new heights!

Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity.

Work alongside one of the most brilliant teams in the industry.


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What You Should Know About Payments technical integration manager, Capital.Com

Join our leading trading platform as a Payments Technical Integration Manager and take your career to new heights! We are ambitiously expanding our services globally and are looking for someone like you to manage and optimize our payment systems, ensuring our customers have a smooth and secure payment experience. With over two years in payments, e-commerce, or fintech, you'll lead the integration of payment service providers, collaborating closely with developers, finance, and operations teams. Your expertise is vital in streamlining processes, improving approval rates, resolving transaction issues, and ensuring compliance with industry regulations such as PCI-DSS and PSD2. As our Payments Technical Integration Manager, you will serve as the technical specialist, monitoring system performance and identifying opportunities for improvements. You’ll build and maintain strong relationships with payment vendors and act as the primary contact for all integration-related matters. Join our dynamic team and help us deliver award-winning products that our customers rely on. With a hybrid work model and flexible hours, we value work-life balance and innovation. If you’re passionate about enhancing payment processes, we would love to hear from you!

Frequently Asked Questions (FAQs) for Payments technical integration manager Role at Capital.Com
What does a Payments Technical Integration Manager do at our trading platform?

As a Payments Technical Integration Manager at our trading platform, your primary responsibility is to oversee the integration of payment service providers, ensuring that our payment systems operate smoothly and securely. You will collaborate with various teams, manage relationships with payment vendors, and optimize systems for improved transaction approval rates and reduced errors.

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What qualifications are needed for the Payments Technical Integration Manager role?

To excel as a Payments Technical Integration Manager, candidates should have at least 2 years of experience in payments, e-commerce, or fintech, with a solid understanding of payment gateways, API integrations, and compliance regulations like PCI-DSS and PSD2. Strong communication and project management skills are essential for success.

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What skills will help me succeed as a Payments Technical Integration Manager?

Success in the Payments Technical Integration Manager role hinges on technical expertise in payment technologies, operational management skills to oversee day-to-day payment processes, and strong problem-solving capabilities. It's also crucial to have effective relationship management skills to liaise with payment partners.

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What are the main responsibilities of a Payments Technical Integration Manager?

As a Payments Technical Integration Manager, your primary responsibilities include leading payment service provider integrations, managing day-to-day operations of payment processing, collaborating with finance and customer service teams, and monitoring payment system performance for any potential improvements.

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What opportunities for career growth exist for a Payments Technical Integration Manager?

As a Payments Technical Integration Manager, you have exciting opportunities for career growth within our rapidly expanding company. You could advance into senior management roles, specialize in compliance or technology, or take on broader responsibilities in global payment strategy and innovation.

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How does the Payments Technical Integration Manager contribute to the company’s success?

The Payments Technical Integration Manager plays a critical role in the company's success by ensuring that payment systems function efficiently, enhancing the customer experience, and enabling business growth through improved transaction processes and compliance with industry standards.

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What is the work environment like for a Payments Technical Integration Manager?

The work environment for a Payments Technical Integration Manager at our company is dynamic and collaborative. You’ll be part of a vibrant team that values innovation and creativity, working in a hybrid model with flexible hours that encourage work-life balance.

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Common Interview Questions for Payments technical integration manager
Can you explain your experience with payment gateway integration?

When answering this question, highlight specific projects you've worked on. Discuss your role in the integration process, the challenges you faced, and how you overcame them. Mention any particular payment gateways you have experience with.

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How do you ensure compliance with payment regulations like PCI-DSS?

Describe your approach to compliance, including conducting regular audits, staying updated on regulations, and collaborating with technical teams to ensure that payment systems meet industry standards. Provide examples of how you've implemented compliance strategies in previous roles.

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What strategies do you use to improve transaction approval rates?

Demonstrate your understanding of analytics and data monitoring in payment systems. Discuss methods such as optimizing payment flows, addressing common rejection reasons, and implementing alternative payment methods to enhance approval rates.

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How do you manage technical and non-technical stakeholders during a payment integration project?

Share your strategies for effective communication, such as using clear terminology for non-technical stakeholders and providing detailed technical documentation for the development team. Highlight your experience in facilitating collaboration between diverse teams.

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Can you share an example of a payment issue you resolved and how you did it?

Provide a specific example that illustrates your problem-solving skills. Detail the issue encountered, the steps you took to analyze and resolve it, and the outcome. Make sure to emphasize teamwork and communication throughout the process.

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What tools or software do you use to monitor payment system performance?

Discuss the specific tools or software you’re familiar with, such as analytics tools, dashboards, or performance monitoring applications. Explain how these tools have helped you track key performance metrics and make data-driven decisions.

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How do you handle a disagreement with a payment service provider?

Emphasize your approach to conflict resolution, such as maintaining professionalism, seeking to understand the other party’s perspective, and focusing on collaborative solutions. Provide an example to illustrate your negotiation skills in past experiences.

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Describe your project management style when overseeing multiple payment-related initiatives.

Outline your organizational skills and any project management methodologies you employ, such as Agile or Kanban. Discuss prioritization strategies you use and how you ensure timely delivery while managing diverse stakeholders.

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What do you see as the biggest challenges in the payments industry today?

Share your insights based on current trends, regulatory changes, and technological advancements. Discuss how you stay informed about industry developments and how you might address challenges in your role.

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How will you stay current with emerging payment technologies?

Talk about your commitment to continuous learning, mentioning resources like industry conferences, webinars, professional networks, and publications where you gather the latest information about payment technologies and trends.

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Capital.com is one of Europe’s fastest-growing trading platforms, with offices across the UK, Europe and Australia. We keep our clients at the heart of every decision we make, facilitating their trading with intuitive technology, in-depth educatio...

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DATE POSTED
November 29, 2024

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