California Licensed Call Center Manager

Job Summary

A company is looking for a Senior Manager Call Center Operations (Remote).

Key Responsibilities

• Administer daily operations of the Patient Engagement Center (PEC) to achieve departmental goals
• Collaborate with leadership to strategize and implement new service offerings
• Motivate and develop staff while cultivating a positive team environment and ensuring operational efficiency

Required Qualifications

• Bachelor's Degree
• 8 years of experience managing daily operations of contact centers, preferably in healthcare
• 6 years of experience managing teams for exceptional customer experience
• 1 year of experience in new or startup environments with evolving strategies
• Driving may be necessary; proof of driver's license and auto insurance required upon request