FAA Part 107 Certified Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist.

Key Responsibilities

• Respond to customer support requests via ticket and phone queue within established SLAs
• Drive key metrics to ensure quality and safe usage of services
• Collaborate with internal teams to resolve issues and enhance customer support resources

Required Qualifications

• 2+ years of experience as a Customer Support Specialist in a SaaS or professional services organization
• Prior experience with UAS
• Experience with tools such as Excel, Hubspot, Zendesk, and Slack
• Proven track record in a fast-paced and high-growth environment
• Ability to manage various stakeholders and build cross-functional relationships