Sr. Solutions Architect || Remote, US-Based

About Buoy Software

At Buoy, we are reimagining the blood-product donation and collection experience in an industry that has been largely untouched by advances in technology for decades. It is one of the few remaining verticals that have yet to see the transformative power of modern technology and great design. The result is creating huge impact in three distinct areas: making blood product-derived biotherapies more accessible to patients battling life-threatening conditions, creating employment opportunities and economic support in communities that have limited access to resources and creating real business value by increasing the supply of blood-products in a market with compounding demand.

We have been working alongside Join Parachute (www.joinparachute.com/), our sister company, in the opening of small market donation centers across the country that will create local donation center careers, opportunities to donate blood products, and provide financial compensation for those donations that will have a positive economic impact in those communities. We’ll continue to expand our reach to support other companies who could benefit from the products that Buoy has created and developed.

Why work here?

Because our business focuses on the collection and sale of blood-product in a highly regulated industry, we are uniquely positioned and protected from other competitors or technologies trying to disrupt what we’ve built. Simply put, we have huge opportunity for growth and the only challenge that stands in our way from achieving our goals is our own ability to execute on our strategy. To date, we have been able to successfully deliver and grow and have ambitious plans for our future. If this resonates with you, we hope that you consider joining our team and working towards our mission of unlocking more blood-product supply.

About The Role

We are looking for an experienced Solutions Architect to guide our customers on integrating with Buoy software and influence product and technical decisions to help shape the future growth of our platform. The Solutions Architect role at Buoy requires a unique balance of technical depth and customer-facing experience. The role is responsible for driving successful product implementations and providing ongoing technical leadership to help customers maximize the value of Buoy’s SaaS platform.

• Be a passionate communicator, advisor, and advocate for the Customer
• Demonstrate a deep understanding of Software Development
• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field
• 4+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
• 3+ years of design, implementation, or consulting in applications and infrastructures experience

• Understand technical constraints and customers architecture approaches to inform our integration approach and technical design
• Drive business outcomes by developing technical artifacts that accelerate Buoy product development and integration journeys, such as reference architectures
• Provide technical thought leadership and architectural guidance directly to Buoy developers building customer oriented solutions leveraging
• Collaborate closely with customers to understand their use cases and provide feedback to shape the Buoy roadmap
• Demonstrate cross-functional skills to architect solutions, analyze systems, and resolve complex problems, while partnering with product and engineering teams

• You will be collaborating with external customers and internal teams to craft optimized, scalable, and secure solutions to meet customer needs
• You will serve as a trusted advisor to external customers, helping them understand the opportunities to leverage and integrate with Buoy technology
• You will be driving adoption of Buoy products
• You will build technical credibility with software engineers product managers, and C-level stakeholders
• You will be linking technology with measurable business value and thinking strategically about business, products, and technical challenges
• You will be providing thought leadership through documentation, public speaking, reference code, and architectural guidance

• Learn how engineering operates at Buoy Software - we’ll help you get accustomed to Buoy’s process, terminology, architecture, and other cultural aspects of working here. You’ll shadow team members in meetings.
• Be introduced to the team and external customers - we’ll help you start to get to know your colleagues, point of contacts for various scenarios, understanding dynamics within the broader org.
• Go through product demos to start to understand Buoy Software and how it works for both donors experience and donor processing.
• Understand goals for the product over the next 6 - 12 months.

• You will be expected to quickly understand technical architectures
• Learn the business process and challenges of blood product collection and donor recruitment
• With your deep technical expertise, you will lead critical technical discussions, ensuring partners unlock the full potential of Buoy software while resolving any challenges that could impede customer success
• Gather customer insights (e.g., feedback around technical preferences, environments, business needs) and leverage these insights and existing plans to map solutions with customer business outcomes

• Help to shape and enhance customers' requirements
• Leverage knowledge of the products, services, and value propositions of Buoy and understanding of customer’s business process to assess customer needs and independently identify growth opportunities
• Develop technical artifacts to document technical proposals to support customer success

• Customer Obsessed -- Be a passionate communicator, advisor, and advocate for the Customer. This role with interact with customers directly to understand the business problem and help support implementation.

• Take charge -- Own all phases of your projects from discovery to delivery.

• Thrive in complexity -- Buoy builds products for customers working in a highly regulated industry. Regardless of your role at Buoy, you will play a role in the broader mission of supporting our products providing a better experience to donors, center staff, and customers whether you work in product, support, design, operations, or engineering.

• Manage Ambiguity -- Because Buoy is still very much a startup, priorities can shift and team needs can change as it pertains to what we are building for our customers — being able to adjust quickly and help the team reprioritize / strategize on adjustments to approach will make someone successful in this role.

• Have a point of view -- Hold strong opinions, loosely held. Be willing to present your own thoughts and work together to come to the best solution based on customer needs, business priorities, and technical tradeoffs.

• Be collaborative -- Work across functions in order to make sure work is feasible, meeting quality standards and delivering value. Clear and person should have great communication skills and enjoy working with customers to come up with the best solution for them, but also enjoy working with internal teams and stakeholders to strategize and create solutions our team can manage.

• Have strong business + technical acumen -- Be able to articulate your decisions and share your rationale supported by the needs of the user, business, project requirements and feedback from subject matter experts and teammates. Dive into the technical details to drive solutions.

• Embody a can-do, self starter attitude -- This role will have a lot of opportunity to develop solutions and define processes along the way. This role will have a great deal of autonomy — it will be important that this person can work independently and with minimal guidance at times.