Search Engineer, Technical Support

Job Summary

A company is looking for a Search Engineer in Technical Support for the Government Sector.

Key Responsibilities

• Field incoming questions and assist users in configuring the product and understanding its features
• Troubleshoot complex search issues related to Lucene/Solr and document solutions for the knowledge base
• Collaborate with internal teams to resolve critical issues and communicate customer feedback to Product Development

Required Qualifications

• US Citizenship required due to government contracts
• 2+ years of hands-on experience with search technologies such as Apache Lucene/Solr
• 3+ years of professional experience in a customer-facing level 2-3 tech support role
• BS or higher in Engineering or Computer Science is preferred
• Experience with cloud computing platforms (GCP, Azure, AWS) and Kubernetes