Bilingual Customer Experience Agent

Job Summary

A company is looking for a Tier 1 Customer Experience Agent (Bilingual - English/French).

Key Responsibilities

• Respond to customer inquiries via various communication channels, providing accurate and timely assistance
• Identify and resolve customer issues, escalating complex cases as necessary
• Gather and document customer feedback to identify opportunities for improvement

Required Qualifications

• Fluency in English and French (written and spoken) is required
• High school diploma or equivalent; Bachelor's degree is a plus
• Previous experience in customer service or support roles
• Proficiency in customer service software and CRM tools
• Ability to work in a fast-paced, dynamic environment