Bilingual Customer Advisor

Job Summary

A company is looking for a Bilingual Patient Customer Advisor.

Key Responsibilities

• Handle account inquiries via inbound and outbound calls to resolve patient inquiries and secure payment on outstanding balances
• Document patient inquiries and actions taken, updating necessary account information in multiple systems
• Escalate patient complaints as needed and ensure a positive patient experience through effective communication

Required Qualifications

• Minimum one-year customer service experience in a relevant field
• Preferred previous call center experience in a healthcare environment
• Bilingual in Spanish
• Reliable internet connection with specified minimum speeds
• Ability to learn and work in multiple account systems/applications