DUAL FLOOR SUPERVISOR - S/U MANAGER

The DUAL FLOOR SUPERVISOR - S/U MANAGER at Boyd Gaming Corporation is responsible for overseeing table games and ensuring compliance with gaming regulations, company policies, and procedures. This role includes coaching and supervising dealers, maintaining customer service excellence, evaluating team member performance, and resolving customer complaints, all while circulating throughout the gaming floor to foster a positive atmosphere.

To be considered for the DUAL FLOOR SUPERVISOR - S/U MANAGER position at Boyd Gaming Corporation, candidates must be at least 21 years old and have a thorough knowledge of all casino games, gaming regulations, and company policies. Excellent communication and customer service skills are also essential, along with the ability to obtain necessary certifications and licenses.

To apply for the DUAL FLOOR SUPERVISOR - S/U MANAGER position at Boyd Gaming Corporation, visit our careers page and submit your application along with your resume. Be sure to highlight your relevant experience in the gaming industry and any leadership roles you have held.

The work environment for a DUAL FLOOR SUPERVISOR - S/U MANAGER at Boyd Gaming Corporation is fast-paced and dynamic, located on the vibrant casino floor. You will work closely with a diverse team while engaging with guests in a lively atmosphere, making customer service skills critical to your success in this role.

Yes, there are significant opportunities for career growth as a DUAL FLOOR SUPERVISOR - S/U MANAGER at Boyd Gaming Corporation. The company values the development of its team members and provides pathways for advancement within the organization, potentially leading to higher supervisory or managerial positions.

Boyd Gaming Corporation provides comprehensive training for new DUAL FLOOR SUPERVISOR - S/U MANAGERS, which includes an introduction to the company’s policies, hands-on experience on the gaming floor, and guidance on compliance with gaming regulations. This training equips you with the tools needed to excel in your new role.

Boyd Gaming Corporation is recognized as a leader in the gaming industry due to its commitment to exceptional guest experiences, strong compliance standards, and the professional development of its team members. As a DUAL FLOOR SUPERVISOR - S/U MANAGER, you will be part of an innovative and respected organization dedicated to maintaining high standards.

When addressing conflicts between dealers, it's important to remain calm and neutral. Start by listening to both parties' perspectives and encourage open communication. Use your knowledge of company policies and gaming regulations to guide the discussion towards a resolution. Showing empathy and understanding can also help alleviate tensions and promote teamwork.

In your response, emphasize your familiarity with relevant gaming regulations, previous training or certifications you have completed, and any practical experiences you have had ensuring compliance on the gaming floor. Highlight specific scenarios where you successfully monitored or implemented regulations, demonstrating your attention to detail and commitment to integrity.

To maintain a positive customer experience, I prioritize clear communication, active listening, and timely responses to player concerns. Regularly engaging with players and anticipating their needs can create a welcoming atmosphere. In addition, I would implement feedback mechanisms to continuously improve service quality and demonstrate that we value their input.

Coaching a struggling dealer requires a supportive and constructive approach. Begin by observing their interactions with customers to identify specific areas for improvement. Offer tailored feedback and role-play scenarios to build their confidence. Additionally, share best practices and encourage them to remain approachable and friendly, reinforcing the importance of customer service within our brand.

In your answer, share a specific incident highlighting your communication skills and ability to handle high-pressure situations. Detail the steps you took, such as actively listening, empathizing with the player’s concerns, and providing a swift and satisfactory resolution. Emphasize your commitment to maintaining positive relationships with all players, especially high-stakes ones.

Monitoring game integrity involves a proactive approach where I regularly inspect gaming equipment and observe dealer practices. Additionally, I would stay updated on all regulatory changes in the industry. Proactive communication with the team about procedural expectations helps foster a culture of compliance and awareness regarding integrity on the gaming floor.

I evaluate performance through a combination of regular feedback sessions, observed gameplay, and structured performance metrics aligned with our company's standards. Providing constructive feedback and recognizing areas of strength encourages growth, while also allowing team members to express their perspectives and set personal development goals. I believe in two-way feedback for optimal results.

To ensure that all policies are followed consistently, I emphasize ongoing training and clear communication. Regularly scheduled team meetings serve to reinforce policy adherence. Additionally, I would implement a monitoring process to identify compliance issues and initiate corrective measures promptly, fostering an environment of accountability among all team members.

Handling the introduction of new games requires thorough planning and effective communication. I would start by ensuring all team members are adequately trained in the new game rules and procedures. Demonstrating the new game to dealers and hosting a launch event to engage players can also increase visibility and comfort with the new offerings, facilitating a smooth transition.

In your response, discuss your experience using the computer systems to issue credits, manage player accounts, and handle related transactions. Highlight your accuracy and adherence to company protocols to prevent errors and enhance player satisfaction. Mentioning any previous roles involving financial or customer interactions can further demonstrate your capability in this area.