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Associate Director of Guest Services image - Rise Careers
Job details

Associate Director of Guest Services

Job Summary

A company is looking for an Associate Director of Guest Services to lead and innovate virtual hospitality services.

Key Responsibilities
  • Oversee guest-facing service and virtual property operations teams, implementing strategies to enhance guest satisfaction
  • Build scalable systems for real-time service delivery and ensure accountability for performance metrics
  • Leverage analytics to track efficiency and improve guest experiences through data-driven decision-making
Required Qualifications
  • 8+ years of leadership experience in hospitality, guest service, or operations
  • Experience managing senior managers and overseeing distributed teams of 30+ members
  • Proven success in managing contracted labor and virtual service teams
  • Strong data fluency, with experience in building and interpreting dashboards in BI tools
  • Expertise with CRM platforms such as Kustomer or Gladly

Average salary estimate

$105000 / YEARLY (est.)
min
max
$90000K
$120000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
August 30, 2025

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