Job details

IT Helpdesk Engineer

About Us:

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.

Our global team of over 6,000 talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.

At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success.

To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey.

Be part of the future of iGaming with 6,000 ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!

The role:

As an IT Helpdesk Engineer you will be the single point of contact for calls and emails from employees working in the Malta Office regarding IT issues and queries. Your day to day will involve 1st and 2nd line customer support including troubleshooting of IT related problems from in-house software to hardware, such as mobile phones, Laptops, PCs and Printers.

You will take ownership of user issues, follow up on their status on behalf of the users, and provide timely updates on progress. Throughout, you will maintain a high standard of customer service for all support queries and adhere to established service management principles.

Responsibilities:

Infrastructure support and maintenance — Active Directory, Office 356, Exchange Online, SharePoint Online, Intune, local area network
Support of IT purchases and maintain an inventory of IT assets and equipment
Log all requests in Jira
Push all troubleshooters available towards solving successfully and in an ASAP manner all reported issues coming from customers
Maintain a high degree of customer service for all support queries and adhere to all service management principles
Provide basic in-house training in MS Office applications used within the Association (Word, Excel, Outlook, PowerPoint)
Publishing support documentation to assist staff with requests for information & provide staff training if required
Arrange for external technical support where problems cannot be resolved in house

Requirements:

Fluency in English is essential; knowledge of Maltese is considered an asset
Proven track record in a Helpdesk, System Administrator, or similar technical role
Strong skills with Office 365, AD Users and Computers are mandatory, PowerShell is a plus
Windows, MacOS, iOS experience
Experience with networks (LAN, WAN), routers & switches
Familiarity with various operating systems and platforms
Excellent communication and collaboration skills
Well-organized and problem-solving ability
Proactivity and ability to work in a fully remote environment
Adaptability and flexibility

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CEO of Arrise

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Average salary estimate

$52500 / YEARLY (est.)

min

max

$45000K

$60000K

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What You Should Know About IT Helpdesk Engineer, Arrise

Join ARRISE as an IT Helpdesk Engineer and be at the forefront of tech support in the dynamic iGaming industry. At ARRISE, we are known for our unwavering commitment to service delivery excellence, and your role will be pivotal in maintaining that standard. During your day-to-day tasks, you'll be the primary contact for the Malta Office, helping employees tackle their IT queries with confidence. Whether it's troubleshooting in-house software or resolving hardware issues related to mobile phones, laptops, PCs, or printers, your expertise will play a crucial role in ensuring smooth operations. You’ll manage everything from Active Directory to Office 365, SharePoint Online, and local area networks. The company fosters an environment where taking ownership means providing timely updates and ensuring high customer service standards along the way. With ARRISE, you’ll also get the chance to guide staff through basic MS Office applications and create support documentation to simplify processes. We value your growth and will support your professional journey every step of the way, offering various opportunities for personal and technical development. If you thrive in collaborative environments and have a track record in helpdesk or system administration roles, then ARRISE is the place for you. This role requires strong communication skills, a problem-solving mindset, and the ability to adapt as technology evolves. So, if you're ready to step into a satisfying career and shape the future of iGaming with a global team of dedicated professionals surpassing 6,000 strong, apply today and join us at ARRISE!

Frequently Asked Questions (FAQs) for IT Helpdesk Engineer Role at Arrise

What does an IT Helpdesk Engineer do at ARRISE?

As an IT Helpdesk Engineer at ARRISE, you will provide essential 1st and 2nd line support for our Malta Office, troubleshooting a variety of IT-related issues. You'll handle queries related to in-house software and hardware, ensuring that our employees can work smoothly and efficiently.