Customer Support Specialist (Jukebooks)

Antenna Group is a leading international content, media and entertainment organization, owning and operating a diverse portfolio of global media assets across a variety of platforms: Television, Pay TV, OTT, Radio, Cinema Exhibition, Digital, Music, Publishing and Education, throughout Europe, North America and Australia. Antenna Group is currently seeking, to cover the following position: 

Customer Support Specialist (Jukebooks) 

About the Role 

JukeBooks is the leading subscription-based platform with the largest collection of best seller audiobooks in Greek. We are a dynamic and forward-thinking team that shares a love for Books and Technology. 

As a Customer Support Specialist, you will be an integral part of our customer service team, playing a pivotal role in ensuring customer satisfaction and maintaining our reputation for excellent service. 

Job Description  

• Respond to customer inquiries via phone, email and chat, providing timely and accurate assistance 
• Develop a deep understanding of our app and products to effectively address customer questions and concerns 
• Identify trends in customer feedback and collaborate with cross-functional teams to improve the user experience 
• Communicate with customers to offer guidance and gather feedback 
• Assist in creating and updating customer support resources, such as FAQs and help articles 
• Contribute to the development and implementation of customer retention and engagement strategies 
• Maintain a strong focus on customer satisfaction, aiming to exceed expectations and create loyal, long-term users 

• Previous experience in a customer support role or similar customer-facing position 

• Experience with Books, Audiobooks, or Subscription services will be considered a plus 

• Knowledge of customer support software and tools, such as CRM systems and helpdesk 

• Have exceptional communication skills verbal and written in Greek and English 

• Be comfortable working with technology and office software 

• Have great interpersonal skills, with a genuine passion for helping others 

• Be organized and able to manage multiple tasks efficiently in a fast-paced environment 

• Possess strong problem-solving abilities and can think creatively to find solutions 

• Able to handle and diffuse difficult customer situations with professionalism and diplomacy 

• Have a positive, empathetic, and patient attitude when interacting with customers 

• High ethical standards, fitting with the Values of Antenna Group  

• Competitive remuneration package 
• Health and Life Insurance Plan 
• Friendly and challenging working environment 

After the screening of the CVs, we will contact the candidates who meet the profile’s requirements to arrange an interview.  

The selected candidates will be invited to attend an initial interview and be informed about further steps. Please note that obtaining references might be part of the selection process.  

All applications are considered as strictly confidential.