Job details

Sales & Service Lead - Aventura Mall

WHY JOIN ALO?

Mindful movement. It’s at the core of why we do what we do at Alo—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

OVERVIEW

The Sales & Service Lead is integral to the elevating the guest experience at Alo Yoga. They will ensure we deliver our targets for engagement, guest education and interaction, create a service-lead environment on the sales floor, and ultimately create a sanctuary that sets Alo apart from other retailers.

RESPONSIBILITIES

Sales & Service Leader

Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
Continue to build the client relationship daily with our customers
Analyze reports in order to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunities
Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed.

Business Leader

Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests

People Leader

Leads by example and inspires staff in daily operations and guest experience.
Directly oversee the Sales & Service Associates and Cashiers; responsible for recruitment and development of talent
Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader

Business Partner

Collaborate with Community & Studio, Operations and Visual Leads to ensure cross-functional training and to ensure the business is well-executed
Execute company-level operations-focused directives, projects and initiates, in partnership with the Sales & Service Manager (e.g. from the SCC)

QUALIFICATIONS:

2+ Years prior work experience in a client-centric, sales environment
Proven leadership capabilities demonstrating excellent decision making
Values feedback, receptive to receiving feedback and eager to provide
High energy, upbeat and enthusiastic with the ability to integrate fun and work
Self-motivated with a desire to achieve results and excel individually, and as a team
Excellent interpersonal and written communication skills
Aligns with and embodies Alo’s guiding principles
Job Level: Associate

The Sales & Service Lead is full-time and requires 32-40 hours per week fulfilling the job description as stated above. To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to have open availability and are expected to work variable shifts including peak days and weekends. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January).

JUST SOME OF THE PERKS

Generous employee discount for Bella+Canvas, Alo Yoga, and free membership to Alo Moves, with access to hundreds of streaming fitness and yoga classes with top instructors
Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
401K with company matching (Full-Time Employees)
Monthly Store Incentives
Clothing Allowance
Free yoga classes at any of our Sanctuaries

The Company’s Lead base pay ranges from $22.00 - $26.00/ hour in Aventura, FL. Please also note, Leads are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, Talkspace, and AloMoves.

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Alo Yoga Glassdoor Company Review

2.9

Alo Yoga DE&I Review

No rating

CEO of Alo Yoga

Danny Harris and Marco DeGeorge

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Average salary estimate

$49960 / YEARLY (est.)

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$45840K

$54080K

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What You Should Know About Sales & Service Lead - Aventura Mall, Alo Yoga

Are you passionate about creating an exceptional guest experience? Alo Yoga is seeking a talented Sales & Service Lead to join our dynamic team at Aventura Mall, Florida. At Alo, we believe in mindful movement, which resonates not just in our studios but translates into uplifting our communities and enriching lives. As the Sales & Service Lead, you will play a pivotal role in fostering an engaging and service-oriented atmosphere on the sales floor. This position requires the knack for coaching, delivering outstanding product education, and nurturing guest connections. You will analyze sales reports, strategize on growth opportunities, and ensure effective floor coverage while partnering with our Operations & Visual Team to keep everything running smoothly. Your leadership will inspire our Sales & Service Associates and Cashiers as you guide them toward individual and collective success. You’ll be a business partner too, collaborating with cross-functional teams to ensure that our operations are seamless and enjoyable for both guests and team members. To thrive in this fast-paced environment, you must embrace feedback, foster strong relationships, and bring high energy! Alo Yoga offers not just a job but a community that includes generous discounts, health plans, and a supportive company culture focused on personal growth and well-being. If you align with our values and are ready to lead a team dedicated to making an impact, we’d love to have you on board!

Frequently Asked Questions (FAQs) for Sales & Service Lead - Aventura Mall Role at Alo Yoga

What responsibilities does the Sales & Service Lead at Alo Yoga in Aventura Mall have?

The Sales & Service Lead at Alo Yoga is responsible for creating a phenomenal guest experience, leading a motivated sales team, analyzing performance metrics, and fostering a service-oriented environment on the sales floor. They work closely with the Operations & Visual Manager to handle various business aspects, ensuring seamless operations and a strong guest connection.